30 Oct
MCIS Language Solutions
Toronto
About Us
MCIS Language Solutions is a not-for-profit that has evolved into a social enterprise and has been relentlessly pursuing its goal to remove language barriers for over 30 years. With over 60 full-time staff and engaging a roster of over 6,000 language professionals, MCIS provides a full suite of language solutions: from language interpretation, translation and transcription to localization, training, and training development for government, legal, police services and healthcare organizations in more than 300 languages.
VISION | To connect people globally through languages.
MISSION | To advocate for language rights and equitable access to critical information and services through language solutions and human connections.
VALUES | Making a Difference, Compassion and Collaboration, Integrity and Innovation, Social Justice.
Social Purpose Every year MCIS invests some of its net income into initiatives that support free services for vulnerable populations, training subsidies for aspiring interpreters and translators, and language advocacy initiatives such as the Our Language Rights Canada Conference on Canadian Language Advocacy Day.
Our Social Purpose Statement is that we exist to uphold the human right to be informed, heard, and understood. Language rights protect the rights of individuals and groups to choose which language(s) they use in private as well as in public interactions, such as legal, health, educational or political access to information and services.
Duties And Responsibilities The HR Operations Manager will be responsible for overseeing and managing the daily operations of the HR department, ensuring the efficient execution of HR functions such as recruitment, performance management,
payroll and benefits administration, training and development, HR reporting etc. This role also includes responsibility for office administration, HR policy development, and compliance with employment legislation. The HR Operations Manager will lead the HR administrative team to support the organization’s objectives and ensure a smooth day-to-day operation.
The HR Operations Manager’s key roles and responsibilities are as follows:
HR Operations Management Oversee and manage the HR operations, ensuring all HR functions are executed efficiently and in alignment with organizational goals.
Provide guidance and support the HR Administrator and Office Assistant, ensuring their tasks are completely effective.
Collaborate with the Director of HR and HR Business Partners to develop and implement HR strategies, policies and procedures that enhance operational efficiency.
Ensure compliance with employment legislation and organizational policies across all HR activities.
Recruitment and Selection Lead recruitment and selection processes, including the development of job descriptions, posting vacancies, screening applications and conducting interviews.
Utilize innovative sourcing methods to attract top talent, including social media, networking and partnerships with educational institutions.
Develop and maintain strong relationships with recruitment agencies and other external partners.
Monitor recruitment metrics and provide regular updates to the Director of HR.
Onboarding and Offboarding Manage the onboarding process, ensuring new hires are well-integrated into the organization and equipped with the necessary tools and information.
Oversee the offboarding process, coordinating with IT and Finance to ensure a smooth transition for departing employees.
Compliance Develop, update and maintain HR policies and procedures to ensure they are current, compliant with legislation and aligned with organizational objectives.
Work with HR Business Partners and the Director of HR to ensure consistent application and interpretation of HR policies across the organization.
Regularly review and revise policies to reflect changes in employment laws and best practices.
Lead the Joint Health & Safety Committee (JHSC) as part of MCIS compliance with health and safety regulations.
Manage the organization’s commercial insurance policies, including coordinating updates and ensuring timely renewals.
Work with insurance brokers to review coverage options and negotiate terms that meet the organization's needs.
Ensure compliance with insurance requirements and maintain accurate records of all insurance-related documentation.
Performance Management Work with the Director of HR and HR Business Partners to design and implement performance management systems.
Provide support to managers and employees during the performance review process, including training on the use of performance management tools.
Analyze performance data and recommend improvements to enhance employee productivity and engagement.
Payroll Support and Benefit Administration Provide payroll-related information to the Finance Department in a timely and accurate manner.
Oversee benefits administration, ensuring accuracy and compliance with legal requirements.
Liaise with external benefits providers to manage employee benefits programs and resolve any issues.
Participate in the selection of benefit providers and renewal process and offer recommendations.
Monitor and report on benefits metrics to the Director of HR.
Training and Development Identify training needs within the organization and collaborate with HR Business Partners to develop and deliver training programs.
Monitor the effectiveness of training programs and make recommendations for improvements.
Maintain training records and ensure compliance with mandatory training requirements.
HR Reporting Manage HRIS and other HR-related software, ensuring data accuracy and system efficiency.
Prepare and analyze HR reports, including workforce analytics, HR metrics and compliance reports.
Provide insights and recommendations based on HR data to support strategic decision-making.
Ensure all employee records are accurate, up-to-date, and securely maintained.
Office Administration Manage the overall office administration to ensure a productive and efficient work environment.
Supervise the Office Assistant in handling day-to-day administrative tasks.
Serve as a backup for the Office Assistant when necessary.
Supervisory Duties Set performance goals, provide regular feedback, and conduct performance evaluations for direct reports.
Foster a positive and collaborative work environment, encouraging continuous learning and development.
Ensure that all HR administrative processes are carried out effectively and in accordance with organizational standards.
Other Participate in HR projects and initiatives, providing support to the Director of HR as needed.
Engage with external consultants and stakeholders to plan and manage HR-related projects.
Serve as a key member of the HR team, contributing to the overall strategy and objectives.
Any other duties as assigned by the Director of HR that are reasonably within the scope of this position.
Employment Requirements Functional Competencies HR Compliance: The ability to understand and ensure adherence to relevant laws, regulations, policies, and procedures governing HR practices and employment relationships.
Attention to Detail: The ability to consistently and accurately accomplish tasks with thoroughness and precision.
Written/Presentation Skills: The ability to effectively communicate information and ideas through written documents and presentations.
Research Skills: The ability to gather, analyze, and interpret relevant information effectively to support decision-making and problem-solving.
Business Acumen: The ability to understand and apply business principles and concepts to HR functions.
Education & Experience The HR Operations Manager must have completed a bachelor’s degree in Human Resources, Business Administration or a related field. The HR Operations Manager must have a minimum of 5 years of experience in HR Operations or similar role, with at least 2 years in a supervisory or managerial position. Experience in managing HR processes, including recruitment, performance and benefit administration is a must. Given the previous experience, 3-6 months of on-the-job training is needed to understand the job requirements.
EXPECTED START DATE: Immediately
CLOSING DATE: September 17, 2024
Qualified applicants are invited to submit a cover letter with salary expectations and résumé to ****@mcis.on.ca.
OUR ENVIRONMENT At MCIS, we’re committed to modelling diversity and inclusion for the entire language industry and the non-profit sector.
APPLICATION PROCESS The application process will include a phone screening and an interview with the hiring panel. Successful candidates would then proceed to a reference check and a background check.
Accommodations for job applicants with disabilities are available on request.
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