29 Oct
Better Living and Community Services
Newmarket
POSITION SUMMARY
Better Living Health and Community Services has a full-time opening for the position of Case Manager. This position will assess client/caregiver needs and determine their eligibility for services. He/she will conduct assessments as required and develop care plans based on the client/caregiver's needs and preferences. He/she provides Case Management to support clients on an ongoing basis.
This position reports to the Manager, Community Hospice Programs
REQUIRED QUALIFICATIONS
- Degree or diploma in Social Work and/or Social Services Worker program with focus on Gerontology and End of Life care,
from an accredited university and/or college and good standing with professional associations (Ontario College of Social Workers and Social Service Workers);
- Master of Social Work an asset;
- A Minimum of 3 years of social work practice with proven experience and knowledge in a community care environment;
- Experience working with vulnerable or high-risk populations, including mental health, palliative, seniors, adults with disabilities as well as caregivers in a community care environment and knowledge of and/or experience in a palliative care and community hospice;
- Demonstrated knowledge of community resources, programs and services, and issues pertaining to older adults, including knowledge of human behavior and counseling techniques;
- Understanding and using community initiatives such as interRAI CHA, Resource Matching, and Referral (RM &R;) in daily social work practices;
- Experience and understanding of community mental health case management services;
- Knowledge and application of clinical case management models, such as strengths-based approach and solution-focused therapy;
- Knowledge of the Substitute Decisions Act,
Mental Health Act, and Residential Tenancy Act;
- Knowledge of Alayacare is an asset
- Possess a valid Ontario Driver’s License and access to a vehicle for home visit purposes
SKILLS and KNOWLEDGE
- Strong analytical, problem solving and negotiation skills.
- Demonstrated skills in client/family assessment, intervention and assistance, counselling, advocacy, case management and service planning, including assisting them in developing a remedial plan of action.
- Ability to build relationships and interact effectively with all levels and departments within the organization.
- Excellent judgment, diplomacy, and discretion.
- Excellent organization and time management skills with the ability to handle multiple tasks and priorities.
- Excellent written and verbal communication skills
- Results oriented, actively contributes to organization goals.
- Supports team dynamic by actively partnering with and promoting positive relations with all stakeholders.
- Continually learning and promoting the value of learning for self and others.
KEY POSITION RESPONSIBILITIES
Position Specific
- Conducts in-home assessments and direct social work services in accordance with social work clinical practice protocols/standards to clients and their families, as well as develop and facilitate appropriate care plans and interventions;
- Provides case management to clients that include needs assessment, diagnosis, treatment, and evaluation of the intervention goals with the clients regularly as per Better Living Health and Community Services’ standards;
- Provides service coordination and community resources navigation to meet clients’ needs
- Liaises with families, clients, and other community agencies to enrich the resources and communications for staff and clients;
- Works with the Volunteer Coordinator to coordinate suitable volunteer matches and provide appropriate training and support;
- Maintain contact with assigned volunteers monthly (or more frequently if needed) to document volunteer interactions, provide support to the volunteers, and communicate updates or changes in client status and/or care needs;
- Represents the agency at outreach functions and works with multi-disciplinary teams;
- Provides professional support and education to other team members in their work with clients and their families;
- Develops and maintains accurate documentation as per Better Living Health and Community Services’ standards, such as Alayacare and relevant regulatory bodies’ standards;
- Ensures professional development through reading current literature and attending relevant workshops.
REGULATORY AND LEGAL REQUIREMENTS
- Provide services in keeping with Better Living Health and Community Services’ Mission, Vision and Beliefs and Client Declaration of Values.
- Adhere to the principles and expectations outlined in the Code of Conduct.
- Maintain compliance with the policies and procedures of the organizations.
- Adhere to the Personal Health Information Protection Act (PHIPA 2010) as outlined in the organization's privacy policies and procedures.
- Perform the functions of the job description in compliance with the Health and Safety practices of the organization and in accordance with the provincial Occupational Health and Safety Act.
- Participate in the continuous quality improvement activities of the organization in order to advance a culture of quality and support ongoing compliance with CARF and HPCO Accreditation standards.
- LOCATION: Doane House Hospice
- SALARY: Commensurate with experience
Better Living is an equal opportunity employer and is in accordance with the Ontario Human Rights Code, Employment Standards Act, and Accessibility for Ontarians with Disabilities Act. Applicants need to make their accommodation request known when contacted.
Thank you to all who express interest in this position and we welcome all resumes. However, only those granted an interview will be contacted. No phone calls, please. Thank you
▶️ Case Manager
🖊️ Better Living and Community Services
📍 Newmarket