Team Lead, Rentals

Team Lead, Rentals

What the role is all about

As a crucial leader within WinSport’s Rentals Team, the Rentals Team Lead is responsible for overseeing daily rental operations and ensuring the highest standards of guest service and equipment safety are met. This role involves supervising Rentals Team Members, facilitating a seamless rental experience, and fostering a culture of excellence and teamwork.

You will strive to approach your work to align with our four key behaviours which are at the core of who we are and what we do at WinSport.

We are Safe

We are Welcoming

We are Inspiring

We are Creative

What you will be doing:

- Supervise and support Rentals Team Members,





ensuring high-quality service and safe equipment handling are consistently delivered
- Opening and closing of venues and ensure staff complete daily checklists
- Ensure maintenance of floats and balanced check/batch outs
- Train, mentor, and onboard new staff, creating a positive and collaborative team environment
- Responsible for implementing and maintaining team member training programs and manuals, facilitate training of all new staff members and making any updates to training that is required
- Communicate regularly with team members from other departments and liaise with external companies to stay up to date on key operational information and ensure all updates are communicated to corresponding teams and staff members
- Staff tracking of the daily schedules, ensuring adequate staff coverage day-to-day in all areas, and ensuring staff breaks are being taken at the correct times.
- Follow and implement procedures as outlined by the Rentals Manager, including stolen equipment procedures, damaged equipment procedures, incident inspection procedures, etc.






- Perform administrative tasks, process customer credits and refunds, follow up with outstanding balances, invoicing/reporting, send daily updates, etc.
- Assisting the Rentals Manager with other duties as needed/directed. This may include such tasks as helping oversee/organize used equipment sales, inventory reporting, tech shop operations, bike tech operations, assisting with the biannual switch between winter and summer seasons
- Always demonstrate a safe work practice by adhering to all WinSport safety policy and procedures and ensuring one’s own safety is preserved along with the safety of co-workers, direct reports and WinSport guests

Must have open availability from December 22nd - January 6th

What you bring:







- Strong interpersonal and communication skills
- Customer service experience including a strong background in rental services or hospitality
- Proven ability to lead, motivate, and develop a team in a fast-paced environment
- Strong analytical and problem-solving skills to address guest concerns and improve rental processes
- Strong computer skills/experience with various computer systems and programs such as Microsoft Office
- Positive, pro-active attitude and ability to multi-task
- Organized and accountable
- Strong written and verbal communication skills
- Winter ski/snowboard and mountain bike tech knowledge and experience is considered an asset

You will be:

- Standing for long periods of time
- Able to kneel or squat frequently






- Working conditions may include either cold or hot environment
- Able to lift, carry, push, or pull objects up to 50lbs regularly
- Working long hours at a computer
- Working shifts including daytime, evening, weekend and holidays on a scheduled basis

What we can offer you:

If an unforgettable experience working alongside an amazing team wasn’t enough, as a WinSport Team Member you also receive the added benefits of: 

- Free WinSport Winter Season Hill Pass
- Free Parking
- Reciprocals at other ski resorts
- Discounts on food, beverage, retail, and programs
- Access to our world-class gym facility

Discover, Develop, and Excel with WinSport:

Working with WinSport means you will create one of the unique winter sport institutes in the world.





You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle.  You will thrive and be supported as you discover, develop and excel in your role at WinSport.

▶️ Team Lead, Rentals
🖊️ Winsport
📍 Cougar Ridge