28 Oct
Intuit
Quebec City
Overview Canada (Remote)
If you're a highly motivated individual with significant paid professional tax preparation experience and excellent written and oral communication skills, we need your help supporting our team of TurboTax Live Experts. Our Experts help customers while they are navigating through the TurboTax Live experience and assist with technology.
TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune’s “100 Best Companies to Work for” and one of Fortune World’s “Most Admired Software Companies”.
What you'll bring 5+ years of experience in a paid professional tax preparation role utilizing tax preparation software
Experience in in a team leadership role in a professional tax preparation firm is a plus
Comprehensive knowledge of tax regulations and laws
Superior research, critical thinking and problem solving skills
Excellent written and verbal communication skills
Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.)
Flexibility in availability and scheduling
Strong customer service and customer experience acumen
Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset
Bilingual proficiency (English and French + read, write, speak) is considered a strong asset
This is a remote role; no travel is required
How you will lead Provide timely and accurate tax advice to Experts during tax season
Assist Managers with team responsibilities, as needed
Help teach Experts how to research and troubleshoot tax and technical questions
Prepare and/or deliver training materials to be shared with Experts
Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience
Handle customer contacts that are complex and/or challenging
Review contacts, as needed, to ensure compliance with CRA and MRQ
Team/Leadership Skills:
Demonstrate a sincere desire for a quality Expert and customer experience
Display a flexible team player attitude
Promote and foster a positive and inclusive work environment
Approach change in a positive and flexible manner
Collaborative approach to problem solving
Analytical Skills:
Able to research, analyze, and determine an appropriate course of action in a variety of situations
Able to utilize various resources to provide accurate tax and technical support to Experts
Excellent numerical, abstract, and verbal reasoning skills
Ability to solve complex problems while exercising good judgment
▶️ TurboTax Live Seasonal Tax Expert Lead
🖊️ Intuit
📍 Quebec City