COORDINATOR PROGRAMS

COORDINATOR PROGRAMS

25 Oct
|
City of Toronto
|
Toronto

25 Oct

City of Toronto

Toronto

COORDINATOR PROGRAMS
Job ID:
48778
Job Category: Customer Service
Division & Section: Housing Secretariat, Housing Stability Services
Work Location: Metro Hall, 55 John Street, Toronto(Hybrid)
Job Type & Duration: Full-time, Temporary Vacancy (approximately 12months)
Salary:
$86,716.00 - $112,255.00
Shift Information: Monday to Friday, 35 hours perweek
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 16-OCT-2024 to 30-OCT-2024
Are you driven to make tangible impacts towards housing security for vulnerable Torontonians? Do you enjoy working in a fast-paced environment, and want to play an integral role in contributing to the City's HousingTO 2020-2030 Action Plan? If this sounds like you,





we encourage you to come join our growing team of housing professionals in the Housing Secretariat Division.

Working to enhance the health of Toronto's residents, neighbourhoods, economy, and environment, the Housing Stability Services section delivers funding and incentives, and develops innovative housing solutions to create and maintain safe affordable rental housing for lower-income residents in the following areas: Community Housing Administration: Develops relationships with housing providers and their partners to ensure appropriate access, contractual compliance andoperationalsustainability.

Provides advice and support regarding the independent operation of housing providers to their Boards and staff.

Housing Benefits and Supports: Responsible for the City'simplementation and oversightof a range of housing benefit and rent supplement programs in coordination with other levels of government,





providing specialized administrative support services for the management of a portfolio of households, service agencies, community partners and private landlords.

City Housing Corporations Relationship Unit: Maintains the City's relationship with housing corporations such as Toronto Community Housing Corporation, and Toronto Seniors Housing Corporation by providing service manager oversight, relationship management, and strategicsupport.

Operations Support: Delivers value-added services and supports by focusing on data management, program and policy development, communications, and training.

Major
Responsibilities: The primary functions associated with this position include but are not limitedto: Contribute to the development of, and implements policies,





programs and service plans to operationalize housing initiatives delivered by Housing Stability Services.

Monitor and evaluate the quality of service delivery to ensure that the City's interests, including improved outcomes for clients, are met by building and maintaining effective working relationships with community partners.

Monitor processes and programs to ensure effective and coordinated program service delivery, by gathering and coordinating information from various sources, within and outside the Division, to support the reporting and assessment of housing programs.

Act as the point of contact for community partners providing information, education and support on processes, policies and ongoing impact of service delivery.







Monitor and oversee the administration of housing providers and service agencies and lead the requiredreporting
Collaborates and leads with other management staff to develop and monitor program goals and objectives, including ensuring the program design and requirements of service agreements with housing providers and service agencies are met.

Lead /support community engagement, communication and, relationship management to build capacity among service providers to ensure the user experience is integrated into programdevelopment.

Represent the Housing Secretariat on stakeholder advisory groups with Divisional committees and external communities.

Monitor and analyze changing community needs, trends and evolving issues for the purpose of identifying necessary operational policy revisions and development.







Use a variety of change management tools to develop, promote and operationalize progressive changes to programs.

Undertakeprojects as assigned including pilots, demonstrations andapplied and evaluative research projects.

Key
Qualifications: Post-secondary education in a social science, community development, social work, or public administration discipline or an equivalent combination of related education and experience.

Experience in the planning, development and implementation of housing-related programs andpolicies.

Experience managing administrative and financial activities associated with institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.







Experience in engaging and developing partnerships with key stakeholders, including but not limited to other levels of government, community agencies, housing providers, staff, and clients.

Ability to effectively direct and motivate project staffteams.

Highly developed conflict resolution, problem solving, facilitation, and communicationskills.

Good judgement in public relations with the ability to effectively manage communications to community and government agencies, committees and coalitions.

Knowledge of effective methodologies for data collection andanalysis.

Ability to work effectively with electronic spreadsheets, word processing, and presentationsoftware.

Ability to effectively communicate, both orally and in writing,





at a supervisorylevel.

Knowledge of current issues and trends in homelessness, affordable and social housing, social work, mental health, addiction, community funding, municipal trends and policies.

Knowledge of Collective Agreements, Occupational Health and Safety Act, MFIPPA, and other relevant legislation.

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

Learn more about the City's commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

Accommodation






The City of Toronto is committed to creating an accessible and inclusive organization.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Disability-related accommodation during the
application process
is available upon request .

Learn more about the City'sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

▶️ COORDINATOR PROGRAMS
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