25 Oct
Concentrix
St. Vital Centre
Technical Support / Customer Service Representative-Remote (Night Shift)
Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)
Location
Saint-Vital, MB,
Canada
Apply Now (https://apply.concentrix.com/global/en/apply?job
SeqNo=CONCGLOBALR1517196EXTERNALENGLOBAL&step;=1&utm;_source=none)
Job Title: Technical Support / Customer Service Representative-Remote (Night Shift)
Job Description
JOB DESCRIPTION
The
Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “
World's Best Workplaces
,” “
Happiest Employees
,” and “
Best Companies for Career Growth
” awards every year? Then a remote
Technical Support / Customer Service Representativeposition at Concentrix is just the right place for you!
As a remote
Technical Support / Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as “game-changers.” Together,
we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time.
We'll give you all the training, technologies, and continuing support you'll need to succeed.
Plus, at Concentrix, there's real career (and personal) growth potential.
In fact,
about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREELearning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As aTechnical Support / Customer Service Representativeworking from home, you will: Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem-solver
Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
Offer additional products and/or services
Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge,
and genuine compassion will deliver value and success with every customer interaction.
Other qualifications for our
Technical Support / Customer Service Representative(Remote) role include: Strong focus on building customer relationships
1+ year of customer service experience
The ability to work an evening or overnight schedule
Technical support experience preferred
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
High Speed internet (no wireless/hotspots or satellite) and a smartphone
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, “We champion our people.” That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.
And we'll invest in YOU to aid in your career path and in your personal development.
In this role, you'll also be provided with: Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOne
Earth
Promise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
CAN, ON, Work-at-Home
Language Requirements: Time Type: Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an equal opportunity employer and complies with all fair employment practices laws.
All qualified applicants willreceive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,ancestry, age, veteran status, disability, pregnancy, or other legally protected status.
The above statements are intended todescribe the general nature and duties of this position and are not intended to be comprehensive.
Only qualified applicants who arelegally authorized to work in Canada will be considered.
Currently, this position may be performed only in the followingprovinces/territories:AB (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/alberta.html) ,BC (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/british-columbia.html) ,MB (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/manitoba.html) ,NB (https://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/new-brunswick.html) ,NL (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/newfoundland-labrador.html) ,NS, (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/nova-scotia.html)
ON ,PE (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/prince-edward-island.html) andSK (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/saskatchewan.html) .
Apply Now (https://apply.concentrix.com/global/en/apply?job
SeqNo=CONCGLOBALR1517196EXTERNALENGLOBAL&step;=1&utm;_source=none)
▶️ Technical Support / Customer Service Representative-Remote (Night Shift)
🖊️ Concentrix
📍 St. Vital Centre