25 Oct
Gap
Edmonton
About Athleta
For the past 22 years, we've committed ourselves and our brand to a single aim: to empower all women and girls.
Inspiration.
Collaboration.
Connection.
Inclusivity.
It's what we do best, and we're on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.
We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp.
Ready to make a move? Join us.
Because we know that alone we're strong, but together we're unstoppable.
About the Role
As a Brand Associate,
you're an integral part of our team and bring our brand to life for our customers.
You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty.
You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer.
Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.
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What You'll Do
All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
Promote loyalty by educating customers about our loyalty programs
Leverage omni channel offerings to deliver a frictionless customer experience
Support sales floor, fitting room, check out, and back of house processes, as required
Courteous and responsive to internal/external request
Exchange and verifies job related information to provide support
Who You Are
Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
Able to handle customer interactions and potential issues/concerns courteously and professionally
Use basic information-gathering skills to solve problems
Ability to learn procedural knowledge acquired through on- the-job training
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination.
We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging.
In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
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