25 Oct
Microsoft
Greater Toronto Area
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S;) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture.
Come join CE&S; and help us build a future where customers achieve their business outcomes faster with technology that does more.
The Global Customer Success (GCS) organization, an organization within CE&S;, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value,
drive operational excellence and nurture long term loyalty.
Do you have a passion for Azure and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions.
As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance.
Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
• Plan and deliver proactive and reactive support including onsite presence as needed.
• Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
• Identify and manage goals and opportunities across Azure to improve customer solution health,
performance, and availability.
• Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.
• Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.
• Apply lessons learned for continuous process and delivery improvement for the customer.
• Engage in meetings with customers and account teams to articulate service offerings.
• Share and gain knowledge through communities.
• Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.
Qualifications
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
4+ years of Azure IaaS and SAP on Azure related experience OR equivalent experience.
Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration,
network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consultingo OR equivalent experience.
4+ years experience working in a customer-facing role (e.g., internal and/or external).
4+ years experience working on technical projects.
Certification in Microsoft and other Cloud Technologies.
Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in SAP on Azure and one or more of the following Azure IaaS areas: Storage
Networking
Compute
High availability and disaster recovery features for IaaS components
Experience with Azure PaaS, AVD, Identity, or Azure Security offerings.
Cloud Solution Architecture IC4
- The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.
Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Microsoft will accept applications for the role until October 28, 2024.
Microsoft is an equal opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression,
genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
▶️ Cloud Solution Architecture – SAP on Azure
🖊️ Microsoft
📍 Greater Toronto Area