25 Oct
Assa Abloy
Toronto
Career Opportunities: Bilingual Customer Service Representative (32794)
Requisition ID
32794
- Posted
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ASSA ABLOY of Canada Ltd
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Canada Group
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CAN: Ontario (Toronto - Petrolia Road)
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Customer Service & Contact Center Operations
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Posting Country (1)
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Yes
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Not applicable
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Travel Required: 0%-10%
Job Description Print Preview
Job Summary
At Lawrence and Gallery Specialty Hardware, a division of ASSA ABLOY Canada, our goal is to deliver the best customer experience by ensuring the highest level of customer service, product quality and on-time delivery.
As the
French
Bilingual Customer Service Representative
,
you'll be responsible for providing exceptional service and be the point of support for all Customers in the Ottawa and Montreal regions.
You'll also play a strategic role together with the Sales team, working on sales and growth initiatives with Customers.
In this role you'll report to Director of Customer Experience and the CS Team Leader.
Your
Key Responsibilities
Act the dedicated interface for Customer inquiries, providing support throughout the entire quote and order cycle
Develop a deep understanding of Customer needs and anticipate and deliver exceptional service
Fulfill all quoting, order entry, and invoice inquiries; follow up on expedited and replacement orders
Investigate and follow up on order information and related inquiries
Answer technical inquiries and provide product information and guidance for Customers
Provide ongoing communication throughout all order process activities, ensuring that Customers are proactively kept informed
Engage internal and factory resources to assist in providing timely solutions to issues
Escalate issues in a timely fashion with Team Leader and Director of Customer Experience, as well as Factory contacts
Contribute in related sales and growth initiatives and projects with Customers
Maintain close communications with the Sales team, sharing customer information, updates and suggestions for improvements to better support the Customer
Your Education and Experience
Secondary or post- secondary education
Industry experience related to Hardware, Building materials, and/or Architectural products an asset
3+ years' experience in Customer Service or Inside Sales role
Excellent working knowledge of ERP systems
Your Key Competencies
Fluent in English and French
(written & verbal)
Exceptionally Customer focused
A technical aptitude to assist Customers in troubleshooting and resolving their issues
Ability to use multiple computer systems
Proficient with MS Office tools
Strong time management skills and the ability to work in a fast paced environment
Excellent interpersonal skills with demonstrated success working in a team environment
Physical Demands and Working Conditions
In-office based position
Occasional walks on the factory floor
Our Benefits
Employer-paid Benefit plan
Competitive Retirement plan
Ongoing training and development
Tuition reimbursement programs
Supportive team environment
A stable and growing industry!
Interested applicants can apply online at
www.assaabloy.com/career
ASSA ABLOY welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions.
In return, we open doors for them wherever they go.
With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.
Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds.
We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities.
Our colleagues think broadly about where they can make the most impact,
and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
▶️ Bilingual Customer Service Representative
🖊️ Assa Abloy
📍 Toronto