25 Oct
Fort Motors
Fort St. John
Job details
Here’s how the job details align with your profile.
Pay
- $28.00–$28.01 an hour
Job type
- Full-time
Shift and schedule
- Overtime
- Day shift
- Monday to Friday
Location
11104 Alaska Road, Fort St. John, BC
Benefits
Pulled from the full job description
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
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Full job description
ASSISTANT LUBE BAY MANAGER, REPORTING TO MANAGER
Full job description
The Quick Lane Manager is responsible for planning, organizing, leading, and controlling the flow of service work through the Quick Lane service department in a professional,
timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone who is eager to learn, results-oriented and thrive in a fun, customer focused, team environment. A good Quick Lane Manager carries out this responsibility by building customer relationships, operating the department at maximum production, creating a good work environment, and properly managing the assets of the department.
Job Responsibilities:
Customer Relations
- Train the staff to promote customer satisfaction.
- Train the staff to tactfully handle customer inconveniences, misunderstandings, and complaints.
- Ensure that common courtesy is shown to all customers by every quick lane employee.
- Ensure that customer inconveniences, complaints, and misunderstandings are dealt with fairly and quickly.
- Handle customer complaints that demand management's attention tactfully promptly, and with genuine concern for the customer's problems.
- The Quick Lane Manager ensures that every employee exhibits pride of workmanship.
Sales
- Generate and continually strive to increase labor sales.
- Set individual and total shop sales objectives.
- Provide the material support necessary to recommend services.
- Maintain daily sales and production records as prescribed by dealership management.
- Review the sales performance of the Quick Lane Advisors and evaluate them on a regular basis.
- Ensure that proper service sales techniques are being used.
Production
- Determine staffing requirements.
- Hire and maintain a technical production staff that can perform all types of maintenance work and mechanical repair on the products the dealership sells.
- Ensure that all the necessary shop equipment is in proper and safe working condition.
- Obtain and maintain control the special tools necessary for the repair and service of the vehicles the dealership sells.
- Schedule training as necessary to properly repair and service all the vehicles the dealership sells.
- Occassional Shuttle duties required
Technical
- Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up-to-date, and properly maintained.
- Review technical bulletins from the manufacturer and distribute them to the appropriate technicians.
- Stay up-to-date on product changes and new products.
Financial
- Understand and monitor the Quick Lane section of the dealership's Doc.
- Maintain support personnel staffing.
- Strive to maintain as a percent of total labor sales.
- Assure proper repair order flow to satisfy shop capacity.
Warranty
- Know and understand all the manufacturer's warranty policies and procedures.
- Administer proper and prompt warranty claims processing and sublet repairs, supplies, etc.
- OASIS, SSSC
Personnel
- Up-grade and maintain employee morale by providing advancement opportunities and promoting from within whenever possible.
- Train back-up personnel for every position in the department.
- Be firm but fair in all decisions and solve problems by taking positive action.
- Strive to increase the production and earnings of every employee.
- Maintain a personnel file for every Quick Lane employee.
- Create schedule for all Quick Lane employees and manage time off requests.
- Ensure that all Quick Lane employees arrive and depart work at established times and follow company policies.
- Continually train Quick Lane employees on best practices.
- Report to upper management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
- Properly document employee behavior that may result in punitive actions such as termination.
- Create and review with every Quick Lane employee a written job description.
Facility
- Maintain a high level of shop cleanliness, equipment repairs, and general shop appearance.
- Schedule preventive maintenance of shop equipment.
- Assign technicians and other service personnel to appropriate work areas.
- Properly maintain service customer reception, parking, and waiting facilities.
Management Coordination
- Cooperate with all other dealership managers when necessary to resolve conflicts,
and request the involvement of the next higher dealership authority.
- Perform other specific assignments as directed by dealership management.
Qualifications:
- Valid Driver’s License required
- Customer service experience required
- Automotive service experience required
- Automotive service experience in an oil change or lube center environment preferred but will train
- Excellent customer service and communication skills.
- Strong leadership skills with the ability to motivate and guide a team.
- Ability to work in a team
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- RRSP match
Shift:
- Day shift
Job Type: Full-time
Pay:
$28.00-$28.01 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
- Overtime pay
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- Monday to Friday
Experience:
- Hand tools: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-10-28
▶️ ASSISTANT LUBE BAY MANAGER
🖊️ Fort Motors
📍 Fort St. John