24 Oct
Sunset Grill
Vancouver
Job Title: Customer Service Officer Positions
Company: Sunset Grill
Location: Vancouver, British Columbia, CA / Hybrid Remote Work Possible
At Sunset Grill, we pride ourselves on delivering exceptional dining experiences to our customers. Our commitment to quality service and customer satisfaction is at the heart of everything we do. While we are not currently hiring, we recognize the importance of building a talent pool for future opportunities. We invite you to submit your CV for consideration as we prepare for upcoming hiring plans. Your profile will be kept on file, and we may reach out to you when suitable positions become available.
Position Overview:
As a Customer Service Officer at Sunset Grill,
you will play a vital role in ensuring our customers receive the highest level of service. You will be the first point of contact for our guests, and your ability to communicate effectively and empathetically will be essential in creating a welcoming atmosphere. This position is suitable for candidates at various experience levels, from entry-level to senior positions, and we encourage individuals with diverse backgrounds and skill sets to apply.
Key Responsibilities:
1. Customer Interaction: Engage with customers in a friendly and professional manner, addressing inquiries, concerns, and feedback promptly and effectively.
2. Service Excellence: Strive to exceed customer expectations by providing knowledgeable assistance and ensuring a positive dining experience.
3. Problem Resolution: Handle customer complaints and issues with empathy and professionalism, working towards satisfactory resolutions.
4. Collaboration: Work closely with team members to ensure seamless service delivery and maintain a positive working environment.
5. Product Knowledge:
Stay informed about our menu offerings, promotions, and company policies to provide accurate information to customers.
6. Feedback Collection: Gather customer feedback and insights to help improve service quality and enhance the overall customer experience.
7. Administrative Tasks: Assist with various administrative duties, including maintaining customer records, processing orders, and managing reservations.
8. Training and Development: Participate in ongoing training sessions to enhance your skills and knowledge, contributing to personal and professional growth.
Requirements:
- Experience: We welcome applications from candidates with varying levels of experience, from entry-level to senior roles.
Previous experience in customer service or hospitality is an asset but not mandatory.
- Personality Traits: We are looking for individuals who are independent, hardworking, and possess a strong work ethic. Your ability to take initiative and work autonomously will be highly valued.
- Soft Skills: Successful candidates will demonstrate innovation in problem-solving, effective planning skills, and the ability to adapt to changing situations. Strong communication skills and a positive attitude are essential.
- Team Player: While independence is important, being a collaborative team member is equally vital. You should be comfortable working in a team-oriented environment.
Benefits:
At Sunset Grill, we believe in taking care of our employees. We offer a range of benefits to support your well-being, including:
- Paid Sick Leave:
We understand the importance of health and well-being, and we provide paid sick leave to support our employees during challenging times.
- Company Transportation: To facilitate your commute, we offer company transportation options to ensure you can easily reach our location.
- Paid Overtime: We value your hard work and dedication, and we offer paid overtime for hours worked beyond your regular schedule.
Working Environment:
At Sunset Grill, we foster a culture of transparency and open dialogue. We believe that effective communication at all levels is essential for a successful workplace. Our team is encouraged to share ideas, provide feedback, and collaborate to create a positive and productive environment.
Equal Opportunity Statement:
Sunset Grill is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.
If you are passionate about customer service and eager to be part of a dynamic team, we invite you to submit your CV for future consideration. While we may not have immediate openings, we are excited to connect with talented individuals who share our commitment to excellence. Thank you for considering a career with Sunset Grill!
How to apply:
Apply on GrabJobs and you will be notified via email if shortlisted for the job.
▶️ Customer Service Officer Positions
🖊️ Sunset Grill
📍 Vancouver