24 Oct
Lindsay Construction
Toronto
Job Title: Customer Care Manager
Company: Lindsay Construction
Location: Toronto, Ontario, CA / Hybrid Remote Work Possible
At Lindsay Construction, we pride ourselves on our commitment to excellence in the construction industry. Our team is dedicated to delivering high-quality projects while maintaining a strong focus on customer satisfaction and environmental responsibility. Although we are not currently hiring, we invite talented individuals to submit their CVs for future consideration as we prepare for upcoming hiring plans. We believe that a proactive approach to talent acquisition will help us build a diverse and skilled team ready to meet the challenges of tomorrow.
Position Overview:
As a Customer Care Manager at Lindsay Construction, you will play a pivotal role in ensuring our clients receive exceptional service throughout their journey with us. You will be responsible for managing customer relationships, addressing inquiries, and resolving issues to enhance customer satisfaction. Your expertise will contribute to our mission of delivering outstanding construction services while fostering a positive and collaborative working environment.
Key Responsibilities:
- Develop and maintain strong relationships with clients, ensuring their needs and expectations are met or exceeded.
- Act as the primary point of contact for customer inquiries, providing timely and accurate information regarding our services and projects.
- Collaborate with various departments, including project management, sales, and operations, to ensure seamless communication and service delivery.
- Identify opportunities for process improvements and implement strategies to enhance customer experience.
- Monitor customer feedback and satisfaction levels, using insights to drive continuous improvement initiatives.
- Train and mentor team members on best practices in customer service and relationship management.
- Prepare and present reports on customer care metrics, highlighting trends and areas for improvement.
- Stay informed about industry trends and best practices to ensure our customer care strategies remain competitive and effective.
- Participate in the development of customer care policies and procedures, ensuring alignment with company values and goals.
Requirements:
- Proven experience in customer service or customer care management, with a strong understanding of the construction industry preferred.
- A confident and resilient personality,
capable of handling challenging situations with professionalism and poise.
- Excellent communication skills, both verbal and written, with the ability to persuade and influence stakeholders effectively.
- Strong cooperation and teamwork skills, fostering a collaborative environment within the organization.
- Ability to analyze customer feedback and data to inform decision-making and strategy development.
- Proficiency in customer relationship management (CRM) software and other relevant tools.
- A proactive approach to problem-solving, with a focus on delivering solutions that enhance customer satisfaction.
- A commitment to environmental responsibility and sustainable practices in all aspects of work.
Benefits:
At Lindsay Construction,
we value our employees and strive to create a supportive and rewarding work environment. As part of our team, you will enjoy the following benefits:
- Gym membership to promote health and wellness.
- Free accommodation for employees who may need to travel for work.
- Exciting travel opportunities to work on diverse projects across various locations.
Working Environment:
We are committed to environmental responsibility and sustainable practices, ensuring that our operations minimize impact on the planet. Our team is passionate about creating a better future through innovative construction solutions that prioritize sustainability.
Equal Opportunity Statement:
Lindsay Construction is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we welcome the opportunity to work with a diverse range of candidates.
If you are interested in joining our team in the future and believe you have the skills and experience to excel as a Customer Care Manager, we invite you to submit your CV for our consideration. We look forward to connecting with you when we are ready to expand our team!
How to apply:
Apply on GrabJobs and you will be notified via email if shortlisted for the job.