24 Oct
AVI-SPL
Ottawa
*** Must have AV experience***WHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.
We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better.
We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.WHAT YOU'LL DOThe Field Service Technician will work in partnership with the customer, management team, global helpdesk,
and SIG teams to provide on premises break fix support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
Day-To-Day Responsibilities: Perform preventative maintenance task to help maintain customer spaces
Perform break fix tasks in a timely and quality conscious manner
Provide field service support of networked devices
Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPLUnderstand and adhere to local safety standards for all site duties
Setup and troubleshoot various audio/video/presentation systems.
Read and interpret electronic schematics and architectural blueprints
Clean various AV equipment including but not limited to: camera lenses monitors and equipment fans
Take responsibility to accurately complete job documentation as needed
Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
Field service support of networked devices (Routers IP Protocols etc.)Setup and troubleshoot various video codecs/video teleconferencing systems
Travel to various job sites required
Other duties assigned as needed
Items to Consider:AVI-SPL reserves the right to alter work hours and work location as necessary.
Work hours may vary based on client requirements and may include travel to various locations in support of the account.
This position will generally work on customer sites and may deal with a construction site type of work environment.WHAT WE'RE LOOKING FORMust-Haves: Effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of basic signal flow for audio, video and control
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
Minimum of a High School Diploma or equivalent
Must be flexible to work after hours and weekends when required
Ability to regularly climb and work from ladders, lifting equipment, tools and materials
Nice-To-Haves: Minimum of 1-2 years of audiovisual integration experience
Formal education in Electronics or related field
Intermediate PC troubleshooting knowledge
Preferred external training:AVIXA CTS General CertificationAMX Intro to Networking for AV Professionals
Crestron Professional Installation
Extron AV Associate CertificationWHY YOU'LL LIKE WORKING HEREMedical benefits, including vision and dental
Paid holidays, sick days,
and personal days
Enjoyable and dynamic company culture
Training and professional development opportunitiesMORE ABOUT USAt AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together.
We rely on each other to deliver the best solution for our customers.
We love what we do, and every member of our team is essential to our success.
We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.
In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.
▶️ Audio Visual Field Service Technician
🖊️ AVI-SPL
📍 Ottawa