Program Clerical Support: Patient Scheduling & Access

Program Clerical Support: Patient Scheduling & Access

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary







Program Clerical Support employees are a member of the Patient Access team. The Program Clerical Support is responsible for reception, patient scheduling, word processing, and clerical functions, reporting to the Department Manager. He/she role models the organizational core competencies.

Primary Responsibilities

Program Clerical Support workers will be first contact for patients and will provide customer services for internal and external customers. You will work with the support of and in collaboration with all care providers.

Skills & Abilities

- Minimum one (1) year of clerical duties in an acute care health care environment required
- Knowledge of outpatient clinics/procedures
- Effective time management and organizational skills with the ability to organize and prioritize as required
- Demonstrated ability to multi task
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork






- Demonstrated individual leadership skills
- Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment.
- Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
- Models behaviour that is aligned with the values of Southlake Regional Health Centre.

 Always with compassion
 Power of many
 Serve with purpose
 Every voice matters

Qualifications

- Grade 12 diploma
- Medical terminology
- Diploma in Medical Office Administration OR evidence of relevant and related post-secondary diploma from an accredited academic institution preferred

At Southlake,





we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Please note: If you are selected to move forward in the recruitment process, a Southlake Talent Representative will contact you via email.





Please double check any emails you receive from Southlake and ensure that the address ends in @southlakeregional.org or @southlake.ca. If it does not, we do not recommend responding as your email may not be sent to the Southlake team.

▶️ Program Clerical Support: Patient Scheduling & Access
🖊️ Southlake Regional Health Centre
📍 Newmarket