Concierge (Full-Time and Part-Time)

Concierge (Full-Time and Part-Time)

Five Star Building Services is hiring full-time and part-time Concierge.

These positions will be based in Coquitlam, BC.

Five Star Building Services is proudly Canadian-owned and operated, situated in the vibrant heart of Vancouver, BC. For over two decades, we've led the industry, offering a comprehensive suite of services ranging from building maintenance and management to caretaking and janitorial services. We're about people – passionate, eager individuals who thrive in a culture of growth and collaboration. At Five Star, we're not just a team; we're a family, united by a shared commitment to excellence and continuous improvement.

DUTIES & RESPONSIBILITIES

- Greeting and Customer Service:





Welcome residents and guests; assist with inquiries, reservations, and appointments while maintaining a professional demeanor.
- Security and Access Control: Conduct visual inspections of key areas, monitor building access, register visitors, and enforce security protocols. Perform security patrols and oversee compliance with bylaws.
- Package Management: Receive, log, and distribute packages; notify residents of arrivals and coordinate pickups.
- Communication and Coordination: Manage incoming calls and emails; relay important information to residents and maintenance staff.
- Building Maintenance and Inspections: Conduct routine inspections of common areas and amenities, report maintenance issues, and coordinate amenity bookings.
- Documentation and Reporting: Maintain accurate records of visitor logs and package deliveries; prepare daily shift reports and activity logs.
- Move-Ins and Outs: Coordinate logistics for new residents, including paperwork, elevator usage, and inspections.
- Emergency Response: Act as the first point of contact for emergencies,





following protocols for evacuations and incidents.
- Continuous Improvement: Stay informed about building policies and contribute to a positive work environment.

Knowledge & Skills:

- At least 1 year experience as a Concierge.
- Proficient customer and personal service - actively looking for ways to help people.
- Knowledge of administrative procedures and systems, including picking up phone calls, and corresponding emails in a very timely manner.
- Must have strong communication skills.
- Must have good coordinating and listening skills.
- Must be able to stay calm under pressure.
- Must have knowledge of computers basic programs and systems (Microsoft Office, Internet, Email and Messaging proficiency).

WE OFFER

- Excellent health and dental benefits






- Opportunities for advancement
- Biweekly pay cheques
- Steady employment all year round
- Job security – we have many long term 20+ year employees

* If you take pride in delivering exceptional customer service and have a great work ethic, you will do fantastic in this role. * Successful employees must be polite, dedicated and responsible.

If you are interested in being a part of a dynamic growing company, please apply.

Job Types: Full-time, Part-time

Pay: $21.00-$23.00 per hour

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Do you have Concierge/Customer Service experience? If yes, for how many years?






- Are you available to work full time or part time. Please specify the days and time that you are available in a week.

Work Location: In person

▶️ Concierge (Full-Time and Part-Time)
🖊️ Five Star Building Maintenance
📍 Coquitlam