23 Oct
Business Council of Alberta
Toronto
Job Title: Customer Care Manager
Company: Business Council of Alberta
Location: Toronto, Ontario, CA / Hybrid Remote Work Possible
At the Business Council of Alberta, we are committed to fostering a dynamic and inclusive work environment where every team member can thrive. While we are not currently hiring for the position of Customer Care Manager, we recognize the importance of building a talent pool for future opportunities. We invite you to submit your CV and express your interest in joining our team, as we are eager to connect with potential candidates who align with our values and vision.
About the Role:
As a Customer Care Manager, you will play a pivotal role in ensuring that our clients receive exceptional service and support.
You will be responsible for overseeing the customer care team, developing strategies to enhance customer satisfaction, and implementing best practices to streamline operations. Your leadership will be essential in fostering a culture of reliability and dedication within the team, ensuring that we consistently meet and exceed our clients’ expectations.
Key Responsibilities:
- Lead and manage the customer care team, providing guidance, support, and mentorship to team members at all levels.
- Develop and implement customer service strategies that align with the Business Council of Alberta’s goals and objectives.
- Monitor and analyze customer feedback and service metrics to identify areas for improvement and implement solutions.
- Collaborate with cross-functional teams to ensure a seamless customer experience across all touchpoints.
- Establish and maintain strong relationships with clients, partners, and stakeholders to foster trust and loyalty.
- Conduct regular training sessions and workshops to enhance team skills and knowledge in customer service best practices.
- Develop and maintain a comprehensive knowledge base of products and services to effectively address customer inquiries and concerns.
- Manage escalated customer issues and complaints, ensuring timely resolution and follow-up.
- Prepare and present reports on customer service performance, trends, and opportunities for improvement to senior management.
- Stay informed about industry trends and best practices in customer care, continuously seeking opportunities for innovation and improvement.
Key Requirements:
- Proven experience in customer service or a related field, with a focus on team leadership and management.
- Strong strategic planning and problem-solving skills,
with the ability to think critically and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, clients, and partners.
- A reliable and dedicated work ethic, with a commitment to delivering exceptional service and support.
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Proficiency in customer service software and tools, as well as Microsoft Office Suite.
- A passion for continuous learning and professional development.
Benefits:
At the Business Council of Alberta, we value our employees and strive to create a supportive work environment. While we are not currently hiring,
we offer a range of benefits that will be available to successful candidates in the future, including:
- Employee discounts on various services and products.
- Comprehensive dental insurance to support your health and well-being.
- A joining bonus to welcome you to our team.
Working Environment:
We believe that strong relationships are the foundation of our success. As a Customer Care Manager, you will have the opportunity to build meaningful connections with colleagues, clients, and partners. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life while contributing to a collaborative team atmosphere.
Equal Opportunity Statement:
The Business Council of Alberta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and experiences.
If you are passionate about customer care and are eager to contribute to a forward-thinking organization, we encourage you to submit your CV for consideration. Although we are not currently hiring, we are excited to connect with talented individuals who may join our team in the future. Thank you for your interest in the Business Council of Alberta!
How to apply:
Apply on GrabJobs and you will be notified via email if shortlisted for the job.
▶️ Customer Care Manager
🖊️ Business Council of Alberta
📍 Toronto