23 Oct
Twig Fertility
Montreal
Job Title: Account Manager Positions
Company: Twig Fertility
Location: Montreal, Quebec, CA / Hybrid Remote Work Possible
At Twig Fertility, we are dedicated to revolutionizing the fertility journey through innovative solutions and compassionate care. While we are not currently hiring for Account Manager positions, we recognize the importance of building a robust talent pipeline. We invite motivated and driven individuals to submit their spontaneous applications, as we are eager to connect with potential candidates for future opportunities.
As an Account Manager at Twig Fertility, you will play a crucial role in fostering relationships with our clients and ensuring their needs are met with the highest level of service.
Your responsibilities will encompass a wide range of activities aimed at driving client satisfaction and loyalty, as well as contributing to the overall success of our organization.
Key Responsibilities:
1. Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions to enhance their experience with Twig Fertility.
2. Account Strategy Development: Collaborate with clients to create and implement account strategies that align with their goals and objectives, ensuring mutual success.
3. Performance Monitoring: Regularly assess account performance metrics, identifying areas for improvement and implementing strategies to enhance client satisfaction and retention.
4. Cross-Functional Collaboration: Work closely with internal teams, including marketing, operations, and product development, to ensure seamless service delivery and alignment with client expectations.
5. Problem Solving:
Address client inquiries and concerns promptly and effectively, utilizing critical thinking skills to identify solutions and enhance the overall client experience.
6. Market Research: Stay informed about industry trends and competitor activities to provide clients with valuable insights and recommendations.
7. Reporting and Analysis: Prepare and present reports on account performance, client feedback, and market trends to senior management, contributing to strategic decision-making.
8. Training and Development: Participate in ongoing training and professional development opportunities to enhance your skills and knowledge in account management and the fertility industry.
Requirements:
- Experience Level: We welcome applications from candidates at all experience levels,
from entry-level to senior-level professionals. Previous experience in account management or a related field is an asset but not mandatory for entry-level positions.
- Motivated and Driven: We seek individuals who are self-motivated and driven to succeed, with a passion for helping clients achieve their goals.
- Soft Skills: Strong persuasion skills are essential for effectively communicating with clients and influencing their decisions. Critical thinking abilities will enable you to analyze situations, identify challenges, and propose innovative solutions.
- Communication Skills: Excellent verbal and written communication skills are necessary for building rapport with clients and conveying complex information clearly and concisely.
- Adaptability:
The ability to thrive in a fast-paced, dynamic environment is crucial, as you will be working with diverse clients and adapting to their unique needs.
- Team Player: A collaborative mindset is essential, as you will be working closely with various teams to deliver exceptional service to our clients.
Benefits:
At Twig Fertility, we value our employees and are committed to their professional growth and well-being. Our benefits include:
- Training & Professional Development: We provide ongoing training and development opportunities to help you enhance your skills and advance your career.
- Retirement Plan: We offer a competitive retirement plan to help you secure your financial future.
- Visa Sponsorship: For qualified candidates,
we provide visa sponsorship to facilitate your employment with us.
Working Environment:
At Twig Fertility, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to leveraging cutting-edge tools and resources to enhance the client experience and streamline our processes.
Equal Opportunity Statement:
Twig Fertility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
If you are interested in joining our team in the future, we invite you to submit your CV and a cover letter outlining your qualifications and aspirations.
We look forward to connecting with you as we prepare for our upcoming hiring plans!
How to apply:
Apply on GrabJobs and you will be notified via email if shortlisted for the job.
▶️ Account Manager Positions
🖊️ Twig Fertility
📍 Montreal