23 Oct
Le Marché du Store
Toronto
Job Title: Customer Care Manager
Company: Le Marché Du Store
Location: Toronto, Ontario, CA / Hybrid Remote Work Possible
At Le Marché Du Store, we pride ourselves on delivering exceptional customer experiences and fostering a culture of innovation and adaptability. Although we are not currently hiring for the position of Customer Care Manager, we recognize the importance of building a talent pool for future opportunities. We invite you to submit your CV and profile to us, so we can reach out when we are ready to expand our team.
About the Role:
As a Customer Care Manager at Le Marché Du Store,
you will play a pivotal role in shaping our customer service strategy and ensuring that our customers receive the highest level of support. You will be responsible for leading a team of customer care representatives, developing processes that enhance customer satisfaction, and implementing innovative solutions to improve service delivery. Your adaptability and resilience will be key as you navigate the dynamic landscape of customer needs and expectations.
Key Responsibilities:
- Lead and manage the customer care team, providing guidance, support, and training to ensure high performance and professional development.
- Develop and implement customer service policies and procedures that align with the company’s goals and values.
- Monitor and analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.
- Foster a customer-centric culture within the team, encouraging innovative solutions to enhance the customer experience.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a cohesive approach to customer care.
- Handle escalated customer inquiries and complaints with professionalism and empathy, ensuring timely resolution.
- Stay informed about industry trends and best practices in customer service, integrating new ideas into the team’s operations.
- Prepare and present reports on customer service performance, highlighting achievements and areas for growth.
- Promote a positive work environment that values work-life balance and employee well-being.
Requirements:
- Experience in customer service or a related field, with a range of positions available from entry-level to senior-level roles.
- Proven leadership skills, with the ability to motivate and inspire a team.
- Strong attention to detail,
ensuring that all customer interactions are handled with care and precision.
- Innovative mindset, with a passion for finding new ways to enhance the customer experience.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members alike.
- Adaptable and resilient, able to thrive in a fast-paced and changing environment.
- Proficiency in customer service software and tools, with a willingness to learn new technologies as needed.
Benefits:
At Le Marché Du Store, we value our employees and strive to create a supportive and rewarding work environment. While we are not currently hiring, we offer a range of benefits for our future team members, including:
- Free accommodation for eligible employees.
- Comprehensive disability insurance to support your health and well-being.
- Flexibility for remote work, allowing you to balance your professional and personal life effectively.
Working Environment:
We are committed to promoting work-life balance and employee well-being. Our culture encourages open communication, collaboration, and continuous learning, ensuring that every team member feels valued and empowered to contribute their best work.
Equal Opportunity Statement:
Le Marché Du Store is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
If you are interested in joining our team in the future and believe you have the skills and qualities we are looking for, please submit your CV and a brief cover letter outlining your experience and what you can bring to the role of Customer Care Manager. We look forward to connecting with you when the time is right!
How to apply:
Apply on GrabJobs and you will be notified via email if shortlisted for the job.
▶️ Customer Care Manager
🖊️ Le Marché du Store
📍 Toronto