23 Oct
Everything Wine
Toronto
Job Title: Customer Care Manager
Company: Everything Wine Inc
Location: Toronto, Ontario, CA / Hybrid Remote Work Possible
At Everything Wine Inc, we pride ourselves on delivering exceptional customer experiences and fostering a culture of exploration and growth. While we are not currently hiring, we recognize the importance of building a talent pool for our future hiring plans. We invite passionate and dedicated individuals to submit their spontaneous applications for the position of Customer Care Manager. By doing so, you will be considered for upcoming opportunities as we expand our team.
About the Role:
As a Customer Care Manager,
you will play a pivotal role in shaping the customer experience and ensuring that our clients receive the highest level of service. You will be responsible for leading a team of customer care representatives, developing strategies to enhance customer satisfaction, and implementing best practices in customer service. Your ability to adapt to changing circumstances and your commitment to hard work will be essential in this dynamic environment.
Key Responsibilities:
- Team Leadership: Oversee and manage a team of customer care representatives, providing guidance, support, and mentorship to ensure they meet performance goals and deliver exceptional service.
- Customer Experience Strategy: Develop and implement customer care strategies that align with the company’s goals and enhance the overall customer experience.
- Performance Monitoring: Analyze customer feedback and performance metrics to identify areas for improvement and implement necessary changes to enhance service quality.
- Training and Development:
Design and facilitate training programs for customer care staff to ensure they are equipped with the skills and knowledge needed to excel in their roles.
- Cross-Department Collaboration: Work closely with other departments, such as sales and marketing, to ensure a seamless customer experience and address any customer concerns effectively.
- Problem Resolution: Handle escalated customer inquiries and complaints, providing timely and effective solutions to ensure customer satisfaction.
- Reporting and Analysis: Prepare regular reports on customer care performance, trends, and insights to inform management decisions and strategic planning.
- Innovation and Improvement: Encourage a culture of exploration within the team, promoting innovative ideas and calculated risks to improve customer service processes.
Key Requirements:
- Experience: We welcome candidates from entry-level to senior-level positions. Relevant experience in customer service or management is an asset but not mandatory for entry-level applicants.
- Education: A degree or diploma in business, communications, or a related field is preferred but not required.
- Personality Traits: We are looking for hardworking and adaptable individuals who thrive in a fast-paced environment and are committed to continuous improvement.
- Soft Skills: Strong people management skills are essential, along with excellent presentation abilities. You should be comfortable communicating with diverse audiences and able to inspire your team to achieve their best.
- Technical Skills:
Proficiency in customer service software and tools, as well as a good understanding of CRM systems, is a plus.
Benefits:
At Everything Wine Inc, we value our employees and offer a range of benefits to support their well-being and work-life balance, including:
- Remote Work Flexibility: Enjoy the option to work remotely, allowing for a better work-life balance.
- Paid Overtime: We recognize the hard work of our employees and offer paid overtime to ensure you are compensated for your efforts.
- Gym Membership: Stay healthy and active with a complimentary gym membership, promoting a healthy lifestyle.
Working Environment:
We foster a working environment that encourages exploration and calculated risk-taking. We believe that innovation and creativity are key to our success,
and we empower our employees to think outside the box and contribute to the growth of the company.
Equal Opportunity Statement:
Everything Wine Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
If you are passionate about customer care and eager to contribute to a dynamic team, we encourage you to submit your spontaneous application. We look forward to reviewing your profile and potentially reaching out when we are ready to expand our team. Thank you for considering a career with Everything Wine Inc!
How to apply:
Apply on GrabJobs and you will be notified via email if shortlisted for the job.
▶️ Customer Care Manager
🖊️ Everything Wine
📍 Toronto