23 Oct
Colliers International
Vancouver
Job Title: Customer Service Officer Positions
Company: Colliers International
Location: Vancouver, British Columbia, CA / Hybrid Remote Work Possible
At Colliers International, we pride ourselves on being a leader in the commercial real estate industry, dedicated to providing exceptional service to our clients. While we are not currently hiring for Customer Service Officer positions, we recognize the importance of building a talent pipeline for future opportunities. We invite you to submit your CV and express your interest in joining our dynamic team. By doing so, you will be among the first to be considered when we begin our upcoming hiring plans.
Position Overview:
As a Customer Service Officer at Colliers International,
you will play a crucial role in ensuring our clients receive top-notch service and support. You will be responsible for addressing client inquiries, resolving issues, and providing information about our services. This position is ideal for candidates at various experience levels, from entry-level to senior-level professionals, who are passionate about delivering outstanding customer experiences.
Key Responsibilities:
- Serve as the first point of contact for clients, addressing inquiries and providing accurate information regarding our services and offerings.
- Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
- Handle customer complaints and concerns with professionalism and empathy, working towards effective resolutions.
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
- Maintain accurate records of client interactions, feedback,
and service requests in our customer relationship management (CRM) system.
- Assist in the development and implementation of customer service policies and procedures to enhance overall service quality.
- Participate in training and development programs to enhance your skills and knowledge in customer service best practices.
- Stay informed about industry trends and developments to provide clients with relevant and timely information.
- Contribute to a positive team environment by sharing insights and collaborating with colleagues to improve service delivery.
Requirements:
- Proven experience in a customer service role is preferred, but we welcome applications from candidates at all experience levels.
- Strong communication skills, both verbal and written,
with the ability to convey information clearly and effectively.
- Confident and independent personality, with the ability to make decisions and take initiative in a fast-paced environment.
- Excellent time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
- Proficiency in using customer service software and tools, as well as Microsoft Office Suite.
- A commitment to ongoing learning and professional development, with a desire to grow within the company.
Benefits:
At Colliers International, we believe in taking care of our employees. While we are not currently hiring, we are committed to offering a comprehensive benefits package to our future Customer Service Officers, which includes:
- A competitive retirement plan to help you secure your financial future.
- Travel opportunities that allow you to explore new places and expand your professional network.
- Company equipment to ensure you have the tools you need to succeed in your role.
Working Environment:
We foster a culture of ongoing learning and development, encouraging our employees to pursue personal and professional growth. At Colliers International, you will have access to training programs, mentorship opportunities, and resources to help you excel in your career. We believe that investing in our employees is key to our success as a company.
Equal Opportunity Statement:
Colliers International is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we welcome the opportunity to work with talented individuals who share our values.
If you are interested in joining our team and would like to be considered for future Customer Service Officer positions, please submit your CV and a brief cover letter outlining your interest and qualifications. We look forward to hearing from you and potentially welcoming you to the Colliers International family in the future!
How to apply:
Apply on GrabJobs and you will be notified via email if shortlisted for the job.
▶️ Customer Service Officer Positions
🖊️ Colliers International
📍 Vancouver