Project Manager II - Security Technology, and Migrations - Lower Mainland

Project Manager II - Security Technology, and Migrations - Lower Mainland

Location: Vancouver, BC, CA, V6B 0M3
Jobs by Category: Sales and Marketing
Job Function: Marketing
Status: Full Time
Schedule: Regular
Description Ready to grow a new business and transform an entire industry?
Join Our Team
Peace of mind matters to our customers, so it matters to us. By using our premier networks, technology and services, we are making homes and businesses safer and more convenient for our customers with creative products and service offerings. TELUS’ Customer Experience Evolution team brings the power of smart technology to life for our residential and business customers. As we grow,





we will continually strive to improve - and we are seeking a forward-thinking Project Manager II with a passion for continuous improvement and delivering success on strategic, cross functional programs.
About the Customer Experience Evolution (CEE) team:
We are an engaged and high-performing team dedicated to helping TELUS become the largest and best security and automation company by driving exceptional growth through offering the best customer and team member experience in Canada. We are a team of dedicated professionals with the common goal of transforming the security and automation business within a supportive and goal oriented environment.
Here’s the impact you’ll make and what we’ll accomplish together
This is a career-shaping opportunity that will truly develop you into a business athlete by working in and across our end-to-end SmartHome Security teams. We operate in an ambitious start-up environment and collaborate with teams across multiple functions including Product & Service Development, Contact Centers, Field Technicians, Application System Development,





and Technology Strategy. With members of these teams, you will work on projects and support key strategic initiatives across multiple segments to deliver extraordinary customer experiences.
Here's how
As a Project Manager II on the Security Technology and Migrations team, your primary responsibility will be to support the execution of successful migration programs for our acquired customers and effectively transition them into the TELUS ecosystem. You will ensure that together we deliver on our business objectives while delivering a best-in-class customer experience. Key responsibilities include:
Structure and manage programs, including planning and coordinating individual projects and project teams, to meet scope, schedule, budget,





and quality commitments while minimizing and mitigating potential obstacles and risks.
Synthesize analytics and findings/insights, and ensure it is clearly communicated to stakeholders in business context in order to solve customer/business issues and objectives.
Develop and implement systems and processes to raise our collective sensitivity to market dynamics, and quickly mobilize channels to fill excess capacity and optimize balance of supply and demand at a regional and national level.
Analyze and solve business problems by developing insightful, practical, and sustainable solutions to complex and/or broad challenges / opportunities.
Fostering and supporting a high-energy, results-oriented,





inclusive work environment that encourages a culture that inspires everyone to give their best to our customers, to our community, to TELUS and ultimately to our shareholders.
Qualifications You're the missing piece of the puzzle
3+ years’ experience managing and delivering complex programs involving business process engineering, systems development and implementation, and/or change management in a service delivery environment.
Exceptional analytical skills with abilities to conduct thorough root cause and fit-gap analysis.
You have a proven success record in delivering bottom line business, people, and customer benefits through your thought leadership and project management experience.
Showcase your systematic approach to solving complex problems.
Ability to adapt to a fast-paced,





high performance culture.
Excellent storytelling and written communication skills.
Growth mindset and passion for developing your skill sets.
Proficiency in Microsoft Excel/PowerPoint (or Google equivalents).
Degree in business or technology e.g. engineering, computer science.
Great-to-haves
Experience with visualization tools (e.g. Tableau, DOMO) and/or in data querying (e.g. SQL, Python) is an asset.
Certifications in performance improvement and/or project management methodologies and practices e.g. Lean Six Sigma, Project Management Professional (PMP).
Experience in managing cross functional performance improvement projects of large scale and/or complexity.
Salary Range: $74,000-$112,000






Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
Flexibility to work in-office, virtually or a combination of both.
Generous company matched pension and share purchase programs.
Opportunity to give back to communities in which we work, live and serve.
Career growth and learning & development opportunities to develop your skills.
And much more …






A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates:





if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

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▶️ Project Manager II - Security Technology, and Migrations - Lower Mainland
🖊️ Intello Technologies
📍 Vancouver