Store Manager, Yonge Street

Store Manager, Yonge Street

Store Manager, Yonge Street Customer Service
Build a Sales Obsessed Culture by providing an exceptional in-store customer experience
Responsible for driving outside sales through commercial accounts, new businesses prospecting, and exceptional management of customer relationships with CTR dealer partners
Operations
Delegates and follows up on the execution of PS visual compliance standards, store maintenance, pricing standards, planogram, and merchandising directives
Responsible for managing/minimizing store shrink through team awareness, enforcement of audit compliance and standards, and rigid inventory control






Ensures accurate execution and completes daily review of shipping/receiving/returns processing and documentation according to company policies
Follows and ensures compliance with all Cash and Audit, and OH&S; policies and procedures
Creates and/or monitors the creation of efficient store weekly scheduling for both sales and support functions
Responsible for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles
Manages regular reconciliations and collections of accounts payable balances for all customer business accounts
Training
Coaches and develops store and management team
Sets and follows up on individual and store sales goals
Creates development plans and conducts annual appraisals for store team; supports and coaches to improve any performance gaps, and conducts ongoing coaching to improve the team
Leads effective huddles/meetings/coaching sessions, keeping the team well informed of pertinent information






Completes and holds the team accountable to complete required training within required timeframes
Ensures the execution of the Customer Experience and provides resolution for all customer concerns
Develops and leads recruiting and hiring strategy for the store, maintains a complete team, adhering to IBO standards
Leadership
Provides mentorship to teams and influences continuous growth
Continually motivates the team and performance through recognition programs, in-store contests, customer compliments, etc.
Maintains PS performance expectations (feedback/coaching); this includes progressive discipline where necessary
Able to work retail hours including scheduled evenings, weekends, and holidays
We Are Looking For Individuals Who Are






Business Savvy – you have a customer-focused mindset and can plan, execute, and drive sales
Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team
Culture and brand ambassadors – you love the work and take pride in our brand
If you're a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be

What You Bring
3-5 years retail experience managing a multi-channel business required
Managing and growing B2B business sales
Demonstrated interest in the automotive parts aftermarket industry
Fundamental computer skills an asset
Strong knowledge of the automotive parts aftermarket industry






A good base of knowledge of automotive operating systems including point of sale
Assets:
Possession of a valid driver's license is an asset
Automotive Training or Certification is an asset

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▶️ Store Manager, Yonge Street
🖊️ SportChek
📍 Queensville