Sr Business Analyst to develop use cases to help establish a new call center within the federal government

Sr Business Analyst to develop use cases to help establish a new call center within the federal government

S.i. Systems valued public sector client is currently seeking a Senior Business Analyst to develop use cases to help establish a new call center within the federal government.

Must Have:

- Valid business analysis certification (i.e.: IIBA, PMI)
- Experience developing use cases and story lines
- Enhanced reliability

Nice-to-Haves:

- Previous experience working within call center
- Experience working in an Agile software development environment

Tasks Include, but are not Limited to:

- Conduct an environment analysis and conduct interviews with leadership to propose and determine overall scope boundaries and parameters
- Develop quality management standards that are applicable and can be managed at the programme/portfolio level






- Develop quality management strategies and plans to support current project needs and for future needs
- Provide regular progress reports to programme authority (at minimum weekly cycle)
- Conduct a quality review and document the business requirements
- Identify gaps in business requirements and provide recommendations to the Business Architect
- Identify opportunities for organizational improvement
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
- Facilitate group sessions to identify requirements
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs






- Communicate and collaborate with external and internal clients to analyze information needs and functional requirements and deliver the following artifacts as needed
- Functional requirements
- Business requirements document
- Use cases

Apply

▶️ Sr Business Analyst to develop use cases to help establish a new call center within the federal government
🖊️ S.i. Systèmes
📍 Ottawa