23 Oct
Vicinity Motor
Langley
Job DescriptionJob Description
The Vicinity Motor (Bus) Corporation (Previously Grande West Transportation Group) is a Canadian bus manufacturer which designs, engineers and manufactures mid-size buses for transit authorities and commercial enterprises. The Vicinity bus is available in a variety of models powered by clean diesel or CNG, designed with affordability, accessibility, and environmental responsibility in mind. Further to this, as a part of the global transition to sustainable transportation, the Vicinity Motor Corporation will be introducing the Vicinity Lightning EV bus, as well as a line of Electric Work Trucks.
We are looking for a Service Technician to support our customers fleet of VMC buses,
the technician is responsible for providing technical repair and service work either in a facility or in the field. Service technician may work on buses needing to be maintained, diagnostic review and repaired.
Role Overview
- Ensure customer satisfaction for vehicles in and out of warranty
- Engage with customers to ensure maximum satisfaction and build relationships
- Provide technical support to fleets in and around Western Canada
- Performing repairs as needed in and out of warranty
- Use creativity and resourcefulness to solve problems in the field
- Review and approve local warranty claims
- Discussion parts sales packages with customers
- Reporting on parts and service experiences from the customer
- Track and report on daily duties – IE calls/repairs/diagnosis/parts and service discussions
- Communicate product design improvements to engineering and development teams
- Research and build campaigns and service bulletins to resolve field issues
- Develop and deliver training programs to the customer
- Assist and train customers on new procedures, hands-on where required
- Assist clients in maximizing vehicle performance, uptime, and reducing operating costs
- Travel will be required
Qualifications
- Highly skilled in maintenance and troubleshooting of heavy-duty vehicle mechanical and electrical systems
- Excellent organizational, communication, and interpersonal skills
- Post-Secondary Technical Diploma an asset
- Red Seal Heavy Duty Equipment Technician or Automotive Service Technician an asset
- Class 5 License air brake endorsement and clean driver’s abstract
- Proficient in technical writing,
using Windows and Microsoft Office Suite
- Ability to create TSB and Campaigns from data collected and analyzed by the Service and Engineering teams
- Ability to travel
- Ability to host technical training sessions
- CNG experience an asset
- EV experience an asset
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