23 Oct
YMCA of Three Rivers - Waterloo Region
Kitchener
Job details
Here’s how the job details align with your profile.
Pay
- $24.48 an hour
Job type
- Permanent
- Full-time
Shift and schedule
- Weekends as needed
- Evenings as needed
Location
800 King Street West, Kitchener, ON
Benefits
Pulled from the full job description
- Dental care
Full job description
Intake and Information Specialist - Employment Services
Location: Waterloo Region
Work Hours: 37.5/week
(Evenings and weekends as needed)
Employment Type: Full Time, Permanent
Number of Vacancies: 1
Anticipated Start Date: November 2024
Deadline to Apply: November 19, 2024
Guaranteed Starting Hourly Rate: $24.48
Total Rewards Package:
Time Away from Work for your Well-being - At the YMCA of Three Rivers,
we recognize the importance of work-life harmony! All full time team members are entitled to earn 3 weeks of vacation and have the opportunity to earn more as length of service increases. To support your overall well-being, we also offer 12 well-being days that team members use for sick time off or to care proactively for yourself. Bereavement days are also available.
Wellness - The YMCA of Three Rivers is committed to the health and wellness of our teams. Full time employees receive…
- Well-being days that can be used as they are earned
- Access to an Employee (and Family) Assistance Program which provides free and confidential counselling, resources and services
- A free YMCA membership for yourself and your family which can be used to access our fitness centers
- Discounts on programs and services offered by the YMCA including child care services
Pension Plan - All full-time employees have the opportunity to participate in a group pension plan after two consecutive years of employment, employees contribute 5% of their gross earnings per pay which is matched by the Y. After three consecutive years of full-time service, participation in the YMCA pension plan is mandatory.
Healthcare and Dental Benefits - The YMCA of Three Rivers offers full time employees a comprehensive group benefit package (after 3-months from start date) that includes: Prescription drugs, Basic dental coverage, Professional services such as Registered Massage Therapist, Physiotherapist, Psychologist, Psychotherapist, Chiropractor and Naturopath, Vision care.
SCOPE OF THE POSITION
The Intake and Information Specialist is responsible for the intake of clients and maintaining information and resources in the resource centre for all client use.
The Intake and Information Specialist works with Self-Directed clients and may be asked to provide support in both the Cambridge and Kitchener locations. The Intake and Information Specialist will deliver quality service within a fast-paced and target-driven environment.
MAJOR RESPONSIBILITIES
- Provide welcoming first line customer service.
- Create positive and productive relationships with clients.
- Provide current labour market information in order to assist job seekers with their employment/educational goals.
- Update, acquire and enhance resources used by participants to ensure appropriate referrals are made for barriers to employment.
- Included are mental health resources, housing, addiction, criminal involvement and any other identified needs.
- Assist participants in the Resource Centre regarding computers, job searching, job bank or any other assistance they may require.
- Assist clients with accessing and navigating Thrive Career Wellness Service.
- Assist Self Directed clients with pre-employment activities (resume and cover letter preparation, mock interviews, employer research.)
- Photocopy and submit resumes and cover letters for participants.
- Ensure accurate information is entered and uploaded in all required systems within 24 hours for all client interactions, including self-directed and case managed clients.
- Accurate and detailed case notes for client information are a vital part of this role.
- Check systems (Common Assessment Portal)
at least twice daily for referrals from various pathways, including Social Assistance through the Common Assessment portal, Targeted Referral (TRF) and Feedback, Request a Service Provider (RASP) and from the Serco Web Presence. Distribute referrals to Employment Coaches for initial case conferencing with Social Assistance Case Workers.
- Maintain Information Management Systems by entering client data into the SSM’s information management systems and EOIS-CaMS.
- Comply with data integrity and security policies on all systems: including but not limited to the SSM’s systems and EOIS-CaMS. Confirm data integrity by reviewing data for deficiencies or errors.
- Correct data incompatibilities and check outputs.
- Keep information confidential.
- Collaborate with other community service agencies.
- Provide presentations and information to community groups, schools and agencies and other organizations involved in providing community-based programs.
- Organize and deliver workshops on employment related topics.
- Prepare internal reports utilizing internal systems.
- Attend and actively engage in various internal and external meetings, representing the YMCA for the purpose of case conferencing, professional development, community engagement and relationship building.
- Other duties as assigned.
EDUCATION & TRAINING
- Completion of Community College degree/diploma in Human Services.
- Intermediate computer knowledge of Microsoft Office and Access.
- Excellent interpersonal and oral and written communication skills.
- Ability to communicate in a 2nd Language an asset (Oral and Written)
EXPERIENCE
2-3 years employment services or social services experience
DECISION MAKING & PROBLEM SOLVING
- Decisions related to client barriers, obstacles in achieving employment goals, placement suitability
- Decisions related to cold calls to connect with employers
- Working with employers and clients to resolve concerns and issues
- Tasks are diversified and follow a wide range of standardized slightly complex procedures
- Tasks are considered semi-routine and may be of several varieties
- Moderate exercise of judgement generally covered by standards and precedents
- Problems may occur as a regular part of the job
INDEPENDENCE OF ACTION
- Determine employability needs of clients
- Employee works along on routine work and checks with supervisor only when in doubt
- Methods and procedures are clearly established and general instructions provided
CONSEQUENCE OF ERROR AND BUDGET RESPONSIBILITIES
- Errors are usually discovered when work is checked in succeeding operations.
CONFIDENTIALITY
· Regular contact with confidential data/information · Have access to and must keep confidential information relating to client information
CONTACTS – INTERNAL AND EXTERNAL
Internal: · YMCA staff members External: · Clients · External social services agencies, employers, schools · Contacts are of considerable importance and which deal with matters of a non-routine nature
PHYSICAL SKILL AND EFFORT
The position requires sitting/standing in one work area much of the time; Travelling outside of office · The position requires normal levels of seeing and hearing and may require increased use of senses on a periodic basis (e.g., concentration) but not continuously or for long periods of time. · The position requires the normal dexterity required to do either manual or computerized record keeping · The position requires high degree of visual attention involving constant attention to detail
WORKING CONDITIONS
- The environment is generally comfortable with exposure to normal levels of elements such as dust with minor fluctuations in heating/ventilating.
- Some exposure to disagreeable conditions.
- Minimal risk of injury to worker.
- Variable conditions when presenting and connecting in the community.
COMPETENCIES:
- Relationship Building and Collaboration: Builds positive interactions both internally and externally to achieve work related goals.
- Communication: Communicates in a thorough, clear, timely manner and supports information sharing and goal achievement within the Employment Services department.
- Leadership: Guides, motivates and inspires others to take action towards desired outcomes.
- Self Management: Demonstrates ability to be self-directed and self-motivated.
- Planning and Organizing: Establishes a clearly defined and effective course of action to accomplish short- and long-term goals.
- Problem Solving: develops new ways or adapts existing ideas to help us achieve desired results. Challenges the status quo to discover more effective ways of performing.
- Conflict Resolution: Assesses the conflict situation and exercises good judgement in recommending solutions.
- Sense of Community: Demonstrates an awareness and understanding of community and responds to identified needs.
- Political Acumen: An awareness of the political influences and power bases both within and outside the organization.
Note: In addition to the above competencies, this position requires a commitment to the YMCA of Three Rivers mission and values.
Please note: As an organization committed to the safety and well-being of children, youth and other vulnerable populations, we prioritize the protection of those under our care. All employees must meet specific requirements, including obtaining a clear Police Vulnerable Sector Check and providing three professional references.
The YMCA of Three Rivers proudly serves the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. Our purpose is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here.
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The YMCA of Three Rivers embraces diversity and is committed to creating an inclusive workplace, welcoming applications from all qualified persons. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers. The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation and privacy laws. In keeping with privacy laws, we are committed to protecting personal information by following responsible information handling practices. For more information on the YMCA of Three Rivers’ commitment to privacy, please visit our website.
Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted.
To explore additional career opportunities with the YMCA of Three Rivers, please visit our Career Page.
▶️ Full Time - Intake & Information Specialist - Waterloo Region
🖊️ YMCA of Three Rivers - Waterloo Region
📍 Kitchener