22 Oct
Watercare Services
Newmarket
When the water is healthy, the land and the people are healthy
Watercare is the largest water and wastewater utility in New Zealand, supplying more than 400 million litres of water to Auckland every day. Now is an exciting time to join Watercare; we're planning to spend $18.5 billion over the next 20 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $2.5 million every day.
It doesn't just stop there; we ensure that sustainability lies at the heart of everything that we do to help protect our water resources for future generations. This means that we are continuously focused on how we can reduce our carbon footprint with initiatives like solar panels,
electric cars, revegetation programmes, and much more. We really are a company that wants to make a positive difference.
Position: Application Services Manager
As an Application Services Manager, you will oversee external application vendor service delivery, manage escalations, and conduct regular account management meetings to evaluate vendor performance against deliverables and SLAs. You will handle application service contract negotiations and renewals, track the performance of managed services partners for line of business applications, and manage the on-call/afterhours support framework for critical applications. Additionally, you will collaborate with key stakeholders to review SOWs under managed services, provide information to architecture for application consolidation and streamlining, and work with application owners to understand technical debt, cyber risks, usage, and costs.
You will also be responsible for gathering statistics to assess application health and streamlining support documentation with application owners.
Key Responsibilities:
- Provide leadership and support related to the external development of Watercare applications.
- Continuously gather feedback from and set expectations with all relevant stakeholders (especially product owners and stream leads).
- Actively support squads by being available to clarify and prioritize external application support decisions.
- Track spending holistically to assess the value derived from application enhancements across the entire budget.
- Contribute to the contract renewal process by factoring in various considerations (usage, development, new functionality, inflation).
- Contribute towards strategy for building a world-class application support framework.
- Ensure consistency of application support standards and tools across squads in conjunction with Application Core manager.
- Contribute to the application roadmap and strategy to deliver core platform features to support evolving business requirements.
- Review adoption and usage of tools with Stream Leads.
- Evaluate productivity and quality of enhancements delivered by vendors to determine if they remain the right choice for driving outcomes.
- Work together with the Application support manager to influence how application support can enable new sources of value.
- Work with stream leads to ensure that each team strives to achieve their derived application support milestones delivered by vendors and understands support requirements of the products they look after.
Minimum Requirements:
- Relevant Tertiary Qualifications
- 3-5 years' experience as an Application Services Manager or equivalent role
- Recognised and relevant technology industry qualifications
- Experience working in agile methodology.
- Financial acumen managing budgets
- Great leadership skills, communicating clear strategy and purpose.
- Sound problem-solving skills.
- Able to assess priorities and self-manage.
- Has a "can do" approach and attitude.
- Enthusiastic about technology and driven to achieving solutions and resolving problems at pace.
- Good appreciation of the need to follow established processes but willing to challenge them for valid reasons and better options.
- Demonstrates good rapport and influence across an organisation.
- Demonstrates an ability to apply a rational and reasoned approach to problem solving.
- Strong facilitation skills, presenting technical information to non-technical stakeholders.
- Proven technical design and development experience.
- Experienced in application support and development.
- Well versed in software development lifecycle methodologies.
- Understanding of information and data analysis requirements.
We offer a competitive salary and staff benefits package including:
- Life and income protection insurance plans
- Generous parental leave
- Employee discounts at a range of large retailers
- Discounted parking options
- Free on-site gym
Me pēhea te tono mai | How to Apply
Come and join our team! If you are looking for an exciting career opportunity with a fantastic team then please apply online today - www.careers.watercare.co.nz
Reference #: 35819
Posted on: 21 Oct 2024
Closes on: 25 Nov 2024 09:00
Location(s): Newmarket
Expertise: Information Systems & Communication Technology
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▶️ Application Services Manager
🖊️ Watercare Services
📍 Newmarket