Director of Operations

Director of Operations

JOB OVERVIEW

Assist in managing the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.

DUTIES AND RESPONSIBILITES

FINANCIAL RETURNS

- Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations for all or some of the following areas:
1. Front office functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
2.





Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
3. Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
4. The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
5. Catering functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.
6. Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration, etc. and compliance with policies and procedures and labour regulations.
7. Accounting and purchasing controls and procedures are implemented and maintained.

PEOPLE

- Recommend and/or initiate salary, disciplinary,





or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

GUEST EXPERIENCE

- Interact with outside contacts:
1. Guests – to ensure their total satisfaction
2. Vendors – to resolve any vendor performance issues, etc.
3. Regulatory agencies – regarding safety and compliance matters
4. Other contacts as needed (Professional organizations, community groups, local media)

HEALTH AND SAFETY

- Be compliant with all local and provincial H&S; requirements
- Train team to ensure guest and team safety

RESPONSIBLE BUSINESS







- Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
- Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
- Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
- Perform other duties as assigned.

ACCOUNTABILITY

This job is the second in command to the General Manager in a large full-service, major flagship hotel with an extensive range of facilities and services, high volume catering and or convention facilities, and a large number of VIP and special key guests. Typically,





a large international location with extensive competitive pressures and operates in all market sectors.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus three years of general management experience in a high-level operations role or prior general manager experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

- Frequently standing and moving about the facilities
- Carrying or lifting items weighing up to 25 pound
- Using a keyboard to generate correspondence, reports, etc.
- Handling objects,





products, and equipment

Other:

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating,





organizational and training abilities are used often.
- Ability to travel to attend workshops, conferences, etc.
- Must be able to work nights, weekends, and/or holidays.

▶️ Director of Operations
🖊️ Easton's Group of Hotels
📍 Toronto