Senior Business Support Analyst

Senior Business Support Analyst

22 Oct
|
York Region
|
Newmarket

22 Oct

York Region

Newmarket

Description

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative,





progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.






- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE Reporting to the Projects Manager, Information Technology Services (ITS) in the Project Management Office (PMO), the successful candidate is responsible for providing project leadership, client focused business support,





project leadership and technology support for the assigned functional area(s); working closely with their functional areas to aid in the support of existing systems and the planning and implementation of new systems and system processes.

WHAT YOU'LL BE DOING

- Contributes to project planning and control including: estimating and planning specific tasks; providing direction, guidance and technical support to staff; assigning tasks with reasonable deadlines; and ensuring adherence to schedules.
- Assists the Project Manager in the development of an annual plan for the noted departments ensuring that major initiatives are in line with the Information Technology Services and the Region’s strategic direction.
- Responsible for the evaluation, selection and acquisition of hardware, software, and vendor resources while adhering to budget plans.






- Liaises with internal staff, stakeholders, and cross-functional/project teams on a variety of automation initiatives.
- Regularly reviews technical literature regarding system methodologies, development productivity tools and techniques and attend seminars, conferences and training, as required.
- Analyses user requirements and Department technology needs and generates alternative approaches to information systems design.
- Provides cost effective solutions to meet both Departmental and Provincial objectives through the application of information technologies.
- Prepares system prototypes for user consultation and contributes to the design, development, testing, modification, documentation and implementation of systems.






- Co-ordinates specific assigned systems development and implementation activities, from the preparation of user requirement definitions, systems analysis, general & detail design documents, to development prototyping and implementation.

WHAT WE'RE LOOKING FOR

- Successful completion of a Community College Diploma program in Information Technology or approved equivalent combination of education and experience.
- Minimum five (5) years experience in information systems project implementation and support for functional area(s) assigned such as finance, human resources, health, social services, transportation or planning and corporate based processes.
- PMP professional designation or CBAP professional designation or approved equivalent combination of education and experience.






- Experience in assessing application technology and end user needs and recommending solutions in accordance with Regional strategic direction.
- Demonstrated human resource management and staff supervisory experience.
- Knowledge of and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.
- Knowledge of the application development cycle.
- Ability to aid in the design, configuration and implementation of business transaction processes.

▶️ Senior Business Support Analyst
🖊️ York Region
📍 Newmarket

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