Customer Care Associate – Future and Ongoing Opportunities

Customer Care Associate – Future and Ongoing Opportunities

Description

This is a continuous posting based on operational need and will be used to create an eligibility list to fill upcoming opportunities within the next twelve months. The number of positions to be filled has not been identified at this time. The positions are casual, and hours are offered on an as needed basis.

The Customer Care Associate roles are fixed roles that are required to work in the office when scheduled. Successful candidates in this role will be required to work at any of the locations listed below:

1. 17250 Yonge Street, Newmarket, ON
2. 17150 Yonge Street, Newmarket, ON
3. 24262 Woodbine Avenue, Keswick, ON
4. 20849 Dalton Road, Sutton, ON
5. 9060 Jane Street, Vaughan, ON
6. 50 High Tech Road, Richmond Hill, ON
7.





4261 Highway 7, Markham, ON

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.







- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.






- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE This position is responsible for representing York Region as a Customer Ambassador by embodying the customer experience strategy in delivering an exceptional in-person experience at various locations; professionally and positively acting as a primary point of personal contact for those seeking information about York Region programs and services; providing referrals to non-Regional services; responding to requests and resolving questions and complaints, program registration, accessing databases to reference or update customer information; with the goal of responding to the customer at the first point of contact; and tracking and documenting interactions in systems including but not limited to the Customer Relationship Management (CRM) system.

WHAT WE'RE LOOKING FOR

- Successful completion of a Community College Diploma in Customer Service Communications, Human Services or related field or approved equivalent combination of education and experience.
- Minimum two (2) years demonstrated experience in delivering end to end exceptional customer experiences serving a diverse population.
- Demonstrated experience in electronic applications such as a Customer Relationship Management (CRM) system, Social Assistance Management System (SAMS), YARDI.
- Strong multi-tasking and decision-making skills, the ability to work independently as well as a member of a team and demonstrated ability to think critically, analyze and evaluate data for planning purposes.
- Excellent interpersonal, mediation, investigative, problem solving, presentation, leadership and team building skills.
- Solid analytical, research, planning, written and verbal communication including public speaking.
- Satisfactory Police Criminal Background Check.

TRAINING REQUIREMENTS







As part of your onboarding process, you will be required to complete a comprehensive training program designed to equip you with the skills and knowledge necessary for success in your new role. This program requires you to be available for up to four (4) weeks of full-time training and includes a blend of in-class learning and on-the job coaching and mentoring.

▶️ Customer Care Associate – Future and Ongoing Opportunities
🖊️ Description This
📍 Regional Municipality of York