21 Oct
Seequent
Toronto
Location
Toronto, ON
Benefits
Pulled from the full job description
- Employee assistance program
- RRSP
Full job description
The Company
Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.
We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.
Every day, our customers in over 100 countries work to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy,
and help resolve historical challenges such as groundwater contamination and ageing infrastructure.
Our integrated earth modelling, geo-data management, and team collaboration software enables them to see a more complete picture of the earth: because with more understanding comes better decisions – for people and the planet.
Headquartered in New Zealand with global reach, Seequent is the specialist subsurface software company within Bentley Systems. Together, we are helping build a more resilient world.
We’re a high growth, people-centric success story.
Seequent is a Bentley Systems company, working together to build a better future.
The Role
To support the rapid growth of our business, we are seeking a Technical Support Analyst to provide hands-on technical support for our users around the globe. You will act as the first point of contact for our users, ensuring they continue to receive a world class level of service and support. In this varied role you will assist with a diverse range of challenges, ranging from connectivity problems,
installation and licensing challenges, through to geoscience solution specific issues.
This role requires you to be based out of GTA (Greater Toronto Area) and offers the opportunity to work from home for some days each week. In this role you maybe required to work 4 days on and 3 days off, 10-hour days, Sunday to Wednesday or Wednesday to Saturday.
In this role, you will have the opportunity to:
- Contribute to the delivery of a world class service support facility which provides timely, effective, and professional
- education and support to all our users
- Help customers achieve resolutions to their problems, primarily by email and remote sessions.
- Analyze and triage tickets to help prioritize issues as they come in and ensure they are routed to the correct escalated resource.
- Assist in the creation of Self- Help content such as quick start guides, learning paths, and On-Demand Training materials
- Collaborate with the escalated technical staff, sales, and development teams to establish suitable service levels for Seequent’s internal staff and customers.
In order to be successful in this role, you should have:
- One to two years’ experience in a customer focused Database Management, IT, or Application Support role.
- Highly developed customer service skills
- Basic knowledge of internet network connection / proxy / firewall is an asset.
- Proven analytical, trouble-shooting, and problem-solving skills with a focus on quickly identifying and resolving customer issues.
- Passionate,
driven, and motivated to work in a highly technical environment.
- An aspiration to grow your career as part of an awesome team.
Why you will enjoy working with us..
You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines, so even though you will be Toronto based you will have opportunity to work with colleagues from across the globe.
If you join the Seequent family you will enjoy a fast paced and dynamic environment, exciting challenges, and a variety of tasks.
You will have access to ongoing professional development opportunities, and we offer market competitive salaries. So, if you want to help us continue our growth and success while having the opportunity to exercise your passion and expertise, then we would love to hear from you.
- Our newly renovated Toronto office is centrally located in downtown and easily accessible by car or public transit.
- Located at the base of York Street on Queens Quay West we overlook beautiful Lake Ontario.
- We have the convenience of a grocery store, restaurants, barber shop, and ATM right on the premises.
- Health benefits package, generous vacation, regular yoga classes, fully subsidized subscription to Headspace, regular wellness webinars, and 24/7 EAP access to support employee wellbeing.
- We enjoy the occasional treat too - Our offices provide free snacks, beverages, barista quality coffee machines! We have Team lunches and lots of celebratory cakes!
- Leverage our training and development to advance your skills, and progress your career.
- There are plenty of opportunities to build social connections with a diverse range of individuals, including our annual Hack Yeah! innovation event.
- Competitive compensation, reviewed regularly, plus the option to join our RRSP and Employee Stock Purchase Plans.
- We offer our employees a Global Employee Referral Program, providing a personal bonus, as well as Seequent donating to an environmental tree planting organization.
Inclusion + Diversity
In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience.
If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs. Please provide details in your cover letter of any accommodations needed.
How to apply
If this sounds like the role for you, apply today with a covering letter and CV.
Inclusion + Diversity
In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience.
If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs. Please provide details in your cover letter of any accommodations needed.
How to apply
If this sounds like the role for you, apply today with a covering letter and CV.
▶️ Technical Support Analyst – IT / Database Management
🖊️ Seequent
📍 Toronto