21 Oct
Toronto Neurodevelopmental Centre
Toronto
Job details
Here’s how the job details align with your profile.
Pay
- $22–$26 an hour
Job type
- Full-time
Shift and schedule
- 8 hour shift
- Monday to Friday
Location
67 McCaul St, Toronto, ON
Benefits
Pulled from the full job description
- Flexible schedule
- On-site parking
Full job description
Position Summary
As the TNC Office Administrator, you will play a crucial role in ensuring the smooth and efficient functioning of all daily operations within our clinic. You will serve as the first point of contact for patients, creating a welcoming environment and ensuring a positive experience from their initial interaction. In this role, you will provide essential administrative support to the clinical director,
licensed clinicians, and therapists, ensuring high-quality service at every level. Your responsibilities will also include streamlining services, developing effective systems, and upholding exceptional standards of client service. You will work with the Jane App clinical software for managing client scheduling, session reminders, electronic billing, and productivity reporting.
Note: ongoing skill enrichment training on Jane App will be available.
Key Responsibilities
Relations and Support
1) Manage patient calls/emails, appointments/reminders, coordinate clinician availability, and respond to patient inquiries regarding services and fees.
2) Ensure the completion of intake procedures, including collecting intake, confidentiality and consent forms, and uploading documents to the patient online secure clinical profile.
3) Address patient concerns, facilitate communication with clinicians, and assist with treatment plans, billing and documentation requests.
Office Management and Administrative Tasks
4) Oversee daily office operations, including handling communications, ordering supplies, and maintaining a clean and welcoming reception area.
5) Manage billing, payments, and issuing quotes and receipts through Jane App.
6) Manage month end and year end excel based reporting for accountant.
7) Manage renewal of required certifications and licenses for the clinic and Director.
8) Maintain strict confidentiality across all interactions and manage patient information securely and accordance with PHIPA and HIPAA protocols.
Support and Assist Clinicians
9) Prepare the necessary files and materials for daily sessions/consultations.
10) Support clinicians with test orders, online test inventory, and review clinical reports for accuracy.
11)
Optimize the use of all Jane App features, while ensuring client records are well organized and up-to-date.
12) Track and report on assessment, therapy and report writing cues, and manage wait list patients.
Skills and Qualifications
- 2+ years of experience in office management, preferably in a medical or mental health setting.
- Bachelor’s degree or College diploma in office administration, Psychology, Social Work, or other relevant field in mental health.
- Strong organizational, multitasking and problem-solving abilities.
- Attention to detail, especially when handling confidential patient information.
- Proficiency in Jane App, Microsoft Office, and Adobe.
- Sensitivity in working with neurodiverse populations across all age groups.
- Ability to work independently and as part of a collaborative team.
- Excellent English language communication skills and the ability to maintain a warm, welcoming clinic environment.
The successful candidate will have the willingness to learn and develop their skills, in both technology and processes to help TNC achieve its challenge, and the commitment to achieve deadlines and keep promises.
Job Type: Full-time
Pay: $22.00-$26.00 per hour
Expected hours: 37.5 – 40 per week
Benefits:
- Flexible schedule
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Do you have experience working in mental heath care?
Education:
- DCS / DEC (preferred)
Experience:
- Office Administration: 2 years (preferred)
Language:
- English (required)
Work Location: In person
Application deadline: 2024-11-15
▶️ Office Administrator
🖊️ Toronto Neurodevelopmental Centre
📍 Toronto