Supervisor, Academic Administration

Supervisor, Academic Administration

Supervisor, Academic Administration

Location: Ottawa, ON - Main Campus

Time Type: Full time

Posted On: Posted Today

End Date: October 27, 2024 (8 days left to apply)

Job Requisition ID: JR17629

Job Type: Employee

Duration in Months: 15

Job Family: Academic Administration

# of Open Positions: 1

Faculty/Service - Department: Registrar, Operations, Registrations and Systems

Union Affiliation: SSUO

Date Posted: October 18, 2024

Applications must be received BEFORE: October 27, 2024

Hours per week: 35

Salary Grade: SSUO Grade 11

Salary Range: $87,272.00 - $110,239.00

Position Purpose: Provides leadership, guidance, execution, and support in the implementation of application solutions,





including but not limited to the Student Information System (SIS). Supervises a team and coordinates its activities to ensure the unit's operations are performing according to its mandated service standards.

In this role, your responsibilities will include:

- Human Resources Management: Supervises the work of and provides administrative and technical direction to a team of business and technical experts. Recruits, selects, trains, and evaluates employees on their performance and on the quality of services provided to clients. Resolves conflicts among staff and clients. Coordinates working and holiday schedules to ensure the continuity of operational services.
- Operational Management: Coordinates the activities of a team to ensure the delivery of essential academic support services and acts as a point of escalation to resolve complex support requests from clients across the university. Oversees operational processes and prioritizes services requests to provide quality client services.





Monitors quality and integrity of data to ensure operational processes and services are functioning normally.
- Technical Support and Consulting: Provides expert-level support, consulting services, and instruction to clients and stakeholders across the university. Acts as a subject matter expert to provide advice on academic regulations, processes, and programs, as well as the functionality, configuration, and operation of information systems and data management best practices.
- Project Management and Planning: Identifies business and strategic needs and opportunities for enhancements to business processes and services. Develops project proposals, analyzes and documents benefits, risks, and risk mitigation strategies. Negotiates with stakeholders to ensure proposed solutions meet the needs of a diverse client base.
- Business Analysis:





Proactively contributes to the evaluation of clients' business and operational requirements. Investigates improvements to procedures and the development and implementation of new solutions as deemed necessary.
- Process Analysis and Design: Leads process re-design initiatives to ensure optimization and standardization of configurations across information systems.
- Documentation: Develops business documentation for new projects, including functional requirements, design, and configuration documents.
- Testing: Designs test plans and leads testing of end-user scenarios and use cases.
- Change Management: Creates implementation plans documenting the activities required to support the successful deployment of new processes and solutions.
- Systems Assessment and Improvement:





Reviews system capabilities and workflows to determine how processes can enhance the needs of the client and the student experience.

What you will bring:

- University Degree in Commerce, Administration, Computer Science, Information Technology, Management Information Systems (MIS), or a related field.
- Minimum 5 years of experience supporting business units and their IT needs.
- Experience in human resources management and supervision of a team.
- Experience in Project management.
- Thorough knowledge and experience of business processes, rules, and management systems used by the University.
- Bilingualism – French and English (spoken and written).

Key Competencies at uOttawa:

- Planning: Organize actions or events to realize an objective or project.
- Initiative:





Demonstrate creativity and initiative to suggest improvements.
- Client Service Orientation: Help or serve others to meet their needs.
- Teamwork and Cooperation: Cooperate and work well with other members of the team.

The University of Ottawa embraces diversity and inclusion in the workplace and is committed to creating and maintaining an accessible, barrier-free work environment.

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▶️ Supervisor, Academic Administration
🖊️ University of Ottawa
📍 Ottawa