20 Oct
Canada Samuel, Son
Concord
Here are some of the great benefits that we offer:
- Competitive wage
- Company paid health and dental benefits
- Paid vacation and an annual bonus
- DCPP and Company Match
- Opportunity for career stability and growth
- Tuition reimbursement program
- Personal protective equipment provided, or cost of purchase is reimbursed
RESPONSIBILITIES:
- Provide leadership in the Safety Goals and procedures throughout our organization.
- Lead Technical Operations within the Vaughan facility, including head and equipment repair operations.
- Lead Central Field Service team, providing scheduling and coordination support.
- Manage Service training efforts for North American Service teams.
- Support Vaughan manufacturing teams as required.
- Develop procedures for securing customer feedback (VOC) for Field Service, Tool, and Head repair operations, reporting monthly feedback to management.
- Facilitate internal and external testing projects associated with tools and equipment, including working directly with Sales, Marketing, and the customers.
- Provide leadership in Continuous Improvement goals including Lean initiatives, Six Sigma, and Best Practices projects.
- Support all Vaughan and central Service team Staffing, providing developmental feedback to help them grow, communicate these opportunities with Management.
- Apply sound decision-making skills and find solutions for practical day to day problems.
- Work with Service Manger to resolve any personnel issues.
- Work with Service Manger to resolve any internal or external customer complaints.
- Communicate business activities through our organization in written and verbal form.
- Provide Business knowledge and expertise to existing and prospective customers and our organization as needed.
- Other related duties and responsibilities as required or assigned
POSITION (s) Supervised:
- Head/Tool repair, equipment prep/repair Operations.
- Central Field Service Team Operations
- Field Service Administrative Assistant, Central Canada
- Others as specified by Management.
EQUIPMENT KNOWLEDGE:
- Ability to use a laptop, smartphone and other devices normally used in conducting business via remote access in various geographic settings.
ROLE REQUIREMENTS:
- A bachelor’s degree in operations management or 5 years related experience in a technical role, prior leadership experience preferred.
- Working knowledge of the packaging business and/or Service business is preferred.
- 2+ Years’ experience and/or certification in Continuous Improvement, Six Sigma, or Lean Manufacturing.
- 2+ Years’ experience in a manufacturing environment.
- Excellent interpersonal and verbal communication skills.
- The ability to operate standard shop and warehouse equipment and to assist others in the training to do so.
- Proficiency in Word, Excel, Outlook, PowerPoint
PHYSICAL DEMANDS:
- The physical ability to evaluate operational needs and concerns related to industrial packaging equipment and Parts.
- The ability to work in high stress and challenging situations.
- The ability to Safely work within a production environment.
- Must be able to safely visit and evaluate a production environment which may include:
- Hot and cold temperatures, climbing stairs, wearing required PPE,
following local safety protocols, standing, walking. Stooping for extended periods of time
- Must be able to travel both in country as well as internationally via car, plane, rail as needed. Overnight travel expectation is up to 20%.
WORK ENVIRONMENT:
- Environment can fluctuate between extreme cold and extreme hot conditions. Must be able to withstand either.
SAMOMM
▶️ Regional Service Supervisor, Central Canada
🖊️ Canada Samuel, Son
📍 Concord