20 Oct
Sweat and Tonic
Toronto
About Sweat and Tonic
Sweat, recover, connect. Sweat and Tonic (S&T;) brings together the best of boutique fitness and wellness, offering the widest collection of expertly programmed yoga, Pilates, HIIT, and indoor cycling group fitness classes under one roof. With premium spa facilities, café, and bar offerings, guests can recharge, recover, and reignite. Relax and rejuvenate in Tonic Spa, S&T;'s luxury wellness and recovery hub that combines traditional high touch services with high-tech amenities. Tonic House, the multi-functional lounge, workspace, and event venue, inspires social connection, collaboration and innovation. Since opening in 2019, we've innovated and expanded our state-of-the art classes across multiple channels:
In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In 2023, we opened our first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and a new 25,000 sq.ft. immersive fitness & wellness hub in Toronto at The Well. We're now set to open our third location in Toronto in the prestigious Yorkville neighbourhood. This is a unique, once-in-a-lifetime opportunity to become a part of a passionate, dynamic team that is here to disrupt the fitness industry.
About the Role
You are an accomplished team player who works cross functionally with a diverse team. You possess excellent problem solving skills and an ability to take initiative and assist with studio tasks and finding effective solutions without direction.
As a Front of House Associate you will prioritise the guest experience above all.
As someone with excellent communication you will aid in providing a seamless guest experience. Your friendly and professional phone and email etiquette is essential to this process. You will assist the Shift Manager in fostering a collaborative team that operates cohesively, with a shared focus on learning and growth between team members.
Additionally, all FOH Associates will receive training on non-physical de-escalation in challenging situations and inventory loss management (theft) with members of the downtown community.
The successful candidate will work approximately 35 scheduled hours per week. The candidate must have availability Monday - Friday from 4:30 PM - 10:30 PM.
Primary Job Responsibilities
- Support the Shift Manager to provide seamless studio operations,
- Assist in training and guiding new team members and Sweat Equity
- Act as a coach, providing guidance to help team members prioritize tasks effectively
- Professionally greet and assist members and guests
- Support the Shift Manager in various studio technical difficulties
- Assist in maintaining orderly and clean studio spaces, common areas and retail area
- Respond and assist with guest inquiries, concerns and discrepancies
- Maintain/update guest accounts
- Answer phone calls in a professional and timely manner
- Conduct comprehensive studio tours for new guests
- Assist with studio opening/closing procedures
- Deliver exceptional guest services that align with standard operating procedures
- Willingness to safely de-escalate situations of shoplifting and/or trespassing (formal training will be provided).
About You
- 1-2 years of experience in customer service, administration, and/or hospitality, preferably with a premium brand.
- Proficient in both written and verbal communication, demonstrating excellent communication skills.
- Exceptional customer service abilities, dedicated to delivering outstanding service experiences.
- Self-motivated with a strong orientation to work collaboratively and an ‘all hands on deck’ attitude.
- A personal interest in health and fitness would be considered an advantage.
Compensation and Benefits
- Base salary $20/hour
- Career growth opportunities
- Extended Health Benefits
- S&T; All-Access Unlimited Membership
- Branded S&T; x Lululemon clothing allowance
- Employee discounts
Inclusion and Equal Opportunity Employment:
We are an equal opportunity employer.
In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
www.sweatandtonic.com
▶️ Front of House Associate (FT, Weekday Evening)
🖊️ Sweat and Tonic
📍 Toronto