Front Desk Supervisor - Moxy Halifax, NS

Front Desk Supervisor - Moxy Halifax, NS

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Supervisor for the Moxy by Marriott in Halifax, NS.

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities:

- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Train,





direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Promptly respond to and resolve guest complaints.
- Answer telephone promptly and properly being polite, courteous, and friendly.
- Be friendly, thorough,





accurate and efficient in taking reservations.
- Be friendly, thorough, accurate and efficient in performing Check-ins.
- Be friendly, thorough, accurate and efficient in performing Check-outs.
- Assist guests with luggage upon their arrival to and departure from the hotel.
- Use the guests’ names.
- Be knowledgeable and helpful about the local area, the hotel and hotel services.
- Handle messages, wake-up calls, mail, and faxes properly.
- Assist guests’ with laundry/dry cleaning needs.
- Know of incoming VIPs.
- Follow all applicable Company Standard Operating Procedures.
- Perform other assignments as directed by the General Manager.
- Be an enthusiastic, helpful and positive member of the team.
- Be professional, responsible and mature in conduct and behavior.






- Be understanding of, encouraging to and friendly with all co-workers.
- Be self-motivated and use time wisely.
- Maintain open line of communications with each department.
- Communicate pertinent information.
- Respond positively to new ideas.
- Openly accept critical/developmental feedback.
- Maintain effective communication through the use of meetings, log books and bulletins.
- Be available to help other departments in emergency situations.
- Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
- Safety and Security Skills.
- Properly handle and account for keys.
- Be knowledgeable of policies regarding emergency procedures and security concerns.






- Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available.
- Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items.
- Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.
- Have full understanding of franchise honors program.
- Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures.
- Verifies all information on reservations check-in; name, address, method of payment, etc.






- Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers.
- Identifies and records special billing instructions and notifies accounting.
- Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
- Adheres to hotel policies regarding the use of cash banks.
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
- Report potential sales contacts to the sales department protection of guests’ room numbers.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.







This job requires the ability to perform the following:

- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
- Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
- Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.






- Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
- Must be able to lift up to 15 lbs occasionally.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Ability to spend extended lengths of time viewing a computer screen.
- Requires manual dexterity to use and operate all necessary equipment.
- Must have finger dexterity to be able to operate office equipment.

Other:







- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits At A Glance:

- Team Driven and Values Based Culture.
- Medical/Dental/Vision.
- Vacation & Holiday Pay.
- Employee Assistance Program.
- Career Growth Opportunities/ Manager Training Program.
- Reduced Room Rates throughout the portfolio.
- Third Party Perks (Movie Tickets, Attractions, Other).
- RRSP with Company Match.
- Employee discount.
- Flexible schedule.
- Life insurance.
- Parental leave.
- Referral program.

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