Director, Commercial Operations & Special Projects

Director, Commercial Operations & Special Projects

Come join Home Trust Company as a Director, Commercial Operations & Special Projects in our Underwriting - Large Commercial team!

Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people. Home Trust is a private company.

FIRST THING – WHAT YOU NEED TO SUCCEED?






We are looking for individuals who are dedicated, passionate, and driven to execute with excellence!

WE CARE ABOUT OUR EMPLOYEES WELL-BEING, WHAT WE OFFER:

- Base salary, with yearly incentive performance bonus

- Three (3) weeks of vacation, an additional six (6) flex days (sick or personal) in addition to statutory holidays

- Comprehensive benefit packages, offered through Manulife

- Group Retirement Savings Plan (GRSP) up to 8% contribution program & employer match

- $1000 Employee Referral Program

- Employee Discounts; phone plans, gym membership, Toronto Bike Share and many retailer discounts offered through WorkPerks

- Education Assistance program

ABOUT THE ROLE:

The Director, Commercial Operations & Special Projects will provide overall support to Commercial Underwriting & Commercial Lending related to a) Servicer Management, including onboarding, ongoing monitoring, contract review, scorecards, compliance training; b) Projects & Initiatives,





including the delivery of ongoing maintenance and enhancement of existing systems, processes, and training in addition to transformational projects, as-is and to-be process definitions, requirements, analysis, solution design, delivery and commercial business support technology roadmaps that align with commercial business needs of the Commercial Underwriting & Commercial Lending business units, and c) Process Improvements & Governance, including guideline and procedure amendments, operational risk event and issues management, audit findings management whether internal, external or regulatory. The Director will be responsible for building a support environment to the Commercial Underwriting and Lending business unit based on best-in-class practices, tools,





and processes aimed at delivering an unparalleled employee and customer experience.

In addition:

- Manage and remediate, in conjunction with business unit Directors, all Internal Audit and other audit/testing findings, as required, from Enterprise Risk Management (ERM) Loan Reviews, Compliance Audits, Regulatory Audits, CEO/CFO testing, Risk Control Self Assessments (RCSA) and Operational Risk Events (ORE).

- Act decisively to move commercial strategies and initiatives forward in a timely manner.
- Act as business lead for all Commercial Underwriting and Commercial Lending initiatives.
- Escalate issues/obstacles/trends identified to the VP Commercial Underwriting as appropriate with recommendations/solutions.







- Assist in building change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
- Ensure capacity planning models are developed and performance reported for commercial underwriting and administration.
- Work effectively with all internal business partners to improve underwriting and administrative systems to maximize effectiveness and achieve excellence.

- Work closely with BRM to support the business in identifying, assessing, measuring, and mitigating risks and escalating risks and other material issues to the VP, Commercial Underwriting as appropriate.
- Review and update Mandate, Guidelines and Procedure documents, as required.






- Evaluate business partners (Agents, Appraisers, Environmental Consultants and Building Condition Assessors) when on-boarding and maintain fraud, quality, and performance metrics where applicable.

- Point of contact/lead for process improvement initiatives brought on by other departments for the Commercial Underwriting and Lending business unit.

- Responsible as the Servicer’s point of contact in relation to onboarding, ongoing monitoring, contract review and compliance training.
- Responsible for reviewing and assessing all Servicer onboarding documentation including financial statements, constating documents, policy/procedures, lists for third party specialists (appraisers, ESA consultants, solicitors etc.).
- Review,





maintain and improve the Servicer Management procedures, including onboarding and ongoing monitoring and risk assessments.
- Review, maintain and improve the Mortgage Participation & Servicing Agreements annually in conjunction with the Servicers, legal counsel and regulatory requirements.
- Lead, manage and mentor direct reports by providing direction, coaching, and training as required, recognizing performance, and managing non-performance, ensuring individualized objectives for all commercial underwriting and administrative staff is in place and updated as required.
- Develop tactical strategies in the business to support the overall commercial business strategy and the achievement of objectives by prioritizing workflow, commencing initiatives, and resource planning.







WHAT WE REQUIRE:

- Authorized to work in Canada

- Great communication skills

- Post-secondary degree or diploma, preferably in business management, finance, or related field (university an asset)

- 10+ years mortgage lending/underwriting experience with increasing responsibility.
- In depth understanding of commercial lending products, policies/guidelines, and procedures.
- Strong project management skills with the ability to identify risks and remove roadblocks.
- Solution-focused, takes initiative ensuring self and the team work effectively within established guidelines.
- Excellent underwriting and analytical skills with ability to make prudent decisions.
- Strong understanding of the real estate and economic environment.
- Strong organizational,





time-management and ability to manage multiple teams.

PREREQUISITE: Maintain a positive supportive attitude, help to maintain an inclusive and supportive company culture!

Follow us on LinkedIn: Home Trust Company: My Company | LinkedIn

▶️ Director, Commercial Operations & Special Projects
🖊️ Home Trust PSiGate
📍 Toronto