19 Oct
Mr. Rooter Plumbing of Edmonton
Edmonton
Job details
Here’s how the job details align with your profile.
Pay
- $17–$19 an hour
Job type
- Permanent
- Full-time
Shift and schedule
- 8 hour shift
- Overtime
- Day shift
- + show more
Location
18604 106a Avenue NW, Edmonton, AB
Benefits
Pulled from the full job description
- Casual dress
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Full job description
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to two companies.
Responsibilities:
- Answer incoming calls and respond to customer inquiries via emailed leads in a professional and timely manner
- Assist customers with booking service calls, booking sold estimates, and resolving any issues or concerns
- Enter customer data and update account information in the system on every incoming call
-Rotating Saturdays which has some dispatching aspects
- Analyze customer needs and recommend appropriate solutions or directing tasks to alternate departments to assist with the customers request.
- Collaborate with other departments to ensure customer satisfaction
- Meet or exceed performance goals, including booking rates
Experience:
- Previous experience in customer service or a related field is preferred
- Strong phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems, Service Titan experience is a bonus but not required
- Ability to analyze customer needs and provide appropriate solutions
- Excellent communication skills,
both verbal and written
- Ability to work well under pressure in a fast-paced environment
-Knowledge of Googles G suite platform
- Strong problem-solving skills and attention to detail
Join our team as a Customer Service Representative and make a positive impact on our customers' experience. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to become part of our dedicated team!
Job Types: Full-time, Permanent
Pay: $17.00-$19.00 per hour
Expected hours: 40 – 48 per week
Additional pay:
- Commission pay
- Overtime pay
Benefits:
- Casual dress
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Ability to commute/relocate:
- Edmonton, AB T5S 2L9: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-10-25
▶️ Customer Service Representative (CSR)
🖊️ Mr. Rooter Plumbing of Edmonton
📍 Edmonton