Client Service Representative

Client Service Representative

Job details

Here’s how the job details align with your profile.

Pay

- $26.18 an hour

Job type

- Temporary

- Full-time

Shift and schedule

- Monday to Friday

Location

North Vancouver, BC

Full job description

The Corporation of the City of North Vancouver

Client Service Representative

Temporary Full Time

The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City.







The City of North Vancouver Planning and Development Department is looking for a temporary full-time Client Services Representative to join their team for approximately eight (8) months.

In this position, you will be the first point of contact in greeting and assisting the public at City Hall through various communication channels to deliver an outstanding customer service experience, making every public interaction an exceptional one. The focus will be to respond empathetically to a variety of questions regarding City operations, services, programs, events, bylaws and regulations. This includes answering incoming telephone calls and enquiries, making proper connections to persons and/or departments, and taking messages when a referral is not possible, and/or conducting further research in the request to determine the most appropriate response. Further, you will sort and open incoming mail for City departments, weigh, stamp and seal outgoing mail, and record registered mail. Additionally, you will perform routine clerical and typing duties, prepare and maintain records and files.

The ideal candidate will have related customer service experience,





preferably in a municipal government setting, along with sound knowledge of all City operations, services, programs, events, bylaws, policies, procedures and regulations, or an equivalent combination of training and experience. Additionally, you will be proficient in MS Office, possess strong interpersonal skills, the ability to build rapport through effective communication, both verbally and in writing, and have a demonstrated ability to set deadlines, manage, prioritize, and plan work effectively.

Shortlisted candidates may be required to complete standardized tests or exercises to demonstrate their applicable skills and knowledge.

For temporary full-time positions of eight (8) months or longer,





a City employee who is successful on the posting will have the right to revert to their former position.

Salary:
$26.18 – 30.70 per hour
(Pay Grade 12 – January 2024 rates)

Hours of Work:
The City of North Vancouver currently works on a compressed work schedule of 8:30 am to 5:00 pm, Monday to Friday, with one scheduled day off (Monday or Friday) approximately every 3-week scheduling cycle.

If you are passionate about making the City of North Vancouver an even greater place to live, work and play, apply on-line through the Career Portal at www.cnv.org by Friday, November 1, 2024.

Thank you for your interest in the City of North Vancouver.

We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwx̱ wú7mesh (Squamish) and Səl̓ ílwətaɬ (Tsleil-Waututh) Nations.





The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.

Posting: 2024-0162

Education : Other trades certificate or diploma
Experience : Experience an asset

▶️ Client Service Representative
🖊️ City of North Vancouver
📍 North Vancouver