18 Oct
MServices Limited Partnership
Toronto
Job details
Here’s how the job details align with your profile.
Job type
- Full-time
Location
Toronto,Ontario,M5J2T3,Canada, Toronto, ON
Full job description
Your Next Opportunity
Would you like to be a part of Canada’s leading progressive Business Law firm?
McMillan has an exciting opportunity in our Toronto office as an Enterprise Support Specialist. In this new role for the IT Team, you will be a key link between the Enterprise Architecture Team and the Technical Service desk. You will also be responsible for managing complex IT issues while maintaining documentation, supporting end-users and collaborating with various IT specialist to enhance system reliability and performance.
The position will work closely with the Manager, Enterprise Architecture to resolve escalated incidents and help ensure processes and standards are documented and support the Enterprise Architecture (EA) domain.
Please note that this role offers a hybrid workweek. Each week will combine both working in the office for one day and working at home for the balance. Your hybrid schedule will start once you join McMillan!
McMillan LLP is proud to be recognized as one of only two law firms selected for this year’s prestigious Canada’s Top 100 Employers 2024 list by MediaCorp Inc., as announced in the Globe and Mail. McMillan has been recognized for its inclusive HR practices, including comprehensive employee support programs for parents, a culture that values diversity and inclusion, and career development opportunities for women, with 71% of managers at McMillan being women. These initiatives are part of the firm’s broader strategy to ensure a supportive and engaging work environment,
which has been instrumental in attracting and retaining top legal talent. By fostering a supportive workplace culture, McMillan serves clients with excellence and responsiveness, delivering the real-time solutions they need to stay ahead.
What You'll Do
- Provide technical support and work closely with development and enterprise teams on the implementation and support of new and existing information technology systems and services
- Resolve escalated incidents including but not limited to:
- Utilizing established processes
- Escalate to the right service owners when necessary
- Follow-up to resolution
- Create/Update documentation and Knowledge Based Articles where needed.
- Socialize resolutions and documentation with Technical Service Desk for future Triaging and Incidents.
- Assist in supporting, maintaining and improving IT processes by creating and maintaining technical documentation (including standards and procedures) as required
- Collaborates with firm members and IT staff on an ongoing basis to collect feedback to improve the core technology experience
- Proactively investigate and participate in making recommendations for new technology adoption where appropriate
- Participates in projects as required, and other tasks as assigned
- Assist in understanding and clarifying business requirements, concentrating on the current but keeping future requirements in mind
- Assist in the design, development, documentation and implementation of technical solutions
- Work collaboratively with other IT departments and the user community
- Ensure proper resolution of any system issues as established in the SLA
- Provide after hours support outside of regular business hours as needed
- Willing and able to travel as needed
- Perform other duties as assigned
What You Bring
- Degree in Information Systems, Computer Science, Computer Engineering, or related field; experience may be considered as substitution
- 3-5+ years of IT experience with enterprise architecture, Windows 10/11 deployment and management, and software distribution and management tools – Microsoft SCCM, Active Directory, Group Policy, Intune, and Powershell, M365
- Experience with writing SQL Queries and Microsoft SQL an asset
- Exposure to Microsoft product stack (Windows Server, Exchange Server,
SharePoint Server, SQL Server) an asset
- Demonstrated ability to articulate deep technical concepts effectively to both technical and non-technical audiences, including large groups of stakeholders
- Strong written and oral communication skills and ability to effectively collaborate with various teams and stakeholders
- Applies a high level of critical thinking, analytical and problem-solving skills and is able to anticipate complex problems and identify potential solutions
- Demonstrated ability to work well under pressure and take ownership and accountability for services
- Some knowledge or experience in either Java, JavaScript, PHP, C#, Objective -C, C/C++, Python, ASP.NET would be considered an asset
- Experience with Legal applications an asset
McMillan Offers You
Growth
Mentorship and Support
Training as Software Evolves
Commensurate Compensation and Benefits Package
Fun Work Environment
Continuous Learning & Development
McMillan = You
At the heart of our commitment to being a first-mover on important issues, McMillan believes that equity, diversity and inclusion are catalysts for success. By embracing our differences, we create an inclusive culture that enriches our collective knowledge, broadens our perspectives, and propels us forward. We are dedicated to fostering an environment where everyone feels empowered to bring their whole selves to work, knowing it is through our individual experiences that we can all come together to truly make a positive impact in our firm,
for our clients, within our communities, and beyond.
At McMillan, we know we will achieve the most success by attracting and retaining the best talent, and by representing and supporting communities from which we draw our members, the communities in which we live and work and the communities to which we provide legal services.
We are a law firm that prides itself in sustained quality and excellence in service while fostering a positive and collegial work environment which nurtures mentoring inspires enthusiasm and professional excellence. We commit to putting our best efforts forward in achieving our goals, and the goals of our clients. You can help us in that journey!
Need another reason to consider McMillan? Let’s work together to help you achieve your professional goals and career development.
Let’s get started
If this position is you, and you reside in or around the Toronto area, we look forward to hearing from you. Click on the Apply Now button.
McMillan is committed to providing accommodation for applicants with disabilities in its recruitment processes. If you require accommodation at any time during the recruitment process, please email us or contact us at 1.888.622.4624 to submit your accommodation request.
McMillan LLP is committed to fostering a culture of inclusion and diversity. We respect and embrace the unique backgrounds, perspectives and experiences of individuals at all levels of the firm. This enables us to provide innovative client service, contribute fully to our communities and advance our firm’s values.
▶️ Enterprise Support Specialist
🖊️ MServices Limited Partnership
📍 Toronto