18 Oct
Tsawwassen First Nation
Tsawwassen
Job details
Here’s how the job details align with your profile.
Pay
- $38.10–$42.58 an hour
Job type
- Full-time
Location
Tsawwassen, BC
Benefits
Pulled from the full job description
- Municipal pension plan
Full job description
EMPLOYMENT OPPORTUNITY
Support Associate – Full Time
Tsawwassen First Nation’s Information Technology department is looking for a Support Associate to facilitate the team in an intermediate-level support role along with the opportunity to work with senior levels of staff for further growth and development.
Responsibilities
- Onboarding/Offboarding of individuals with focus on excellent service delivery & end user experience.
- Monitor and initiate support via email,
and mobile/VoIP phone system.
- Allocation, maintenance and troubleshooting of IT equipment (laptops, desktops, monitors, mobile phones, printers, etc.).
- Software support of SaaS and On-Premises applications (e.g., Exchange Online, Adobe, Tempest, etc.).
Summary of Qualifications
- Experience in setup/installation of our organization’s hardware of desktops, laptops, mobile phones, and printers. Additionally, the Support Associate will participate in installing & configuring server/network equipment.
- Experience in setup/installation of a Windows operating systems, and Microsoft Office applications. Additionally, the Support Associate will obtain understanding in the roles and relationships that our server/storage infrastructure plays in the operation of the overall organization.
- Ability to support staff from multiple buildings (both in-person & remote).
- Ability to prioritize work based on department objectives.
- An aptitude towards continuous learning of modern technologies.
- Very personable and genuine attitude towards technology as it applies to the organization.
- Driver’s license and car required for travel to/from the office 2-3 days per week.
- Other duties as delegated by the IT Manager.
Working Conditions
- Light to moderate lifting may be needed to move electronic equipment.
- Hybrid work environment.
Wages/Benefits
- Pay scale for this position is $38.10 to $42.58 per hour with excellent benefits including enrolment in the BC Municipal Pension Plan. Placement within the pay scale is based on a review of skills, experience & internal equity.
We wish to thank all interested applicants; however, only short-listed candidates will be contacted for an interview.
▶️ Support Associate (IT)
🖊️ Tsawwassen First Nation
📍 Tsawwassen