17 Oct
S.i. Systems
Winnipeg
Our public sector client is seeking an Intermediate Desktop Support Technician (ITIL Certified) to provide tier 1 support to a Windows environment including Active Directory, Cherwell, and Cisco Unified CM.
Requires flexibility working various shifts to accommodate a 7-day/24-hour operation
Must be able to work onsite 7-3 Monday to Friday in Winnipeg
Mandatory Skills:
- 5 years experience working as a Desktop Support Technician providing tier 1 support
- Microsoft Windows and Office applications
- Active Directory,
- Cherwell Service Management,
- Cisco Unified CM
- Must be ITIL certified and with demonstrated solid ITIL background.
- Have and maintain a valid Manitoba Class 5 Drivers license.
Desirable Skills:
- HDI Support Centre Analyst certificate
- Asset management experience
- Tier II support level
- Data Manipulation experience
- LGCA license
Description:
- Assist end users with software applications, file accesses and hardware support.
- Image and prepare new workstations for deployment.
- Action and close all Tier 1 support calls, including matching to recurring incidents, investigating, diagnosing, and resolving all incidents; recovering services/systems in a timely manner, and documenting all actions/resolutions in the support database.
- Modify and delete accounts for all assigned systems.
- Manage new administration accounts for all assigned systems. (Such as, AD and Exchange accounts, VoIP configuration for desktop phones, room booking, secure link and admin for various systems).
- Maintain an inventory of all IT assets in the inventory database, including hardware,
software and license agreements.
Apply
▶️ 100% Onsite in Winnipeg: Intermediate Desktop Support Technician (ITIL Certified) to provide tier 1 support to a Windows environment including Active Direc
🖊️ S.i. Systems
📍 Winnipeg