17 Oct
ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT
Toronto
Job details
Here’s how the job details align with your profile.
Pay
- $40,000–$48,000 a year
Job type
- Full-time
Shift and schedule
- 8 hour shift
Location
ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT in Toronto, ON
Benefits
Pulled from the full job description
- Dental care
- Extended health care
- Life insurance
Full job description
Action Collections & Receivables Management (ACRM) is one of the fastest growing collection agencies in Canada. Due to our ongoing success and growth, we are in the process of expanding our call centre in St Laurent, Quebec.
We currently provide collection services to a broad range of Canadian corporations.
Our clients have come to rely on ACRM for proven results and assistance in managing their portfolios, including many of Canada’s largest banks, leasing companies, utilities, and the government sector.
ACRM is seeking a Quality Assurance & Compliance Officer – a leader who wants to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvement, which creates development opportunities, engaged feedback, and increased contributions. Our goal is to continue to be a leader in our industry, and deliver results.
Role Summary
As a critical member of our Compliance department, you will be responsible for leading and developing our call centre agents to deliver an exceptional level of service to our clients, and most importantly; identify ways to improve systems and processes.
The Quality Assurance & Compliance Officer must be ethical, fair, and must have the ability to remain partial while giving constructive criticism. The successful candidate must be willing to train and develop our employees.
Key Responsibilities
- Listening to calls, calibrating calls with a pass/fail outcome, conducting file audits
- Reviewing call calibration and file audit results with call centre agents and provide feedback on best practices and ways to improve.
- Enforce ACRM’s Corrective Disciplinary Action Policy where required.
- Ensure all employees understand and comply with all of the organization’s objectives, performance standards, and policies
- Working with other supervisors and management team members to support and train call centre agents.
- Responding to inquiries from Clients, Ministry, BBB, and/or other regulatory parties
- Develop procedures, policies, and standards if/when required; assisting with/providing input on RFPs
- Training and Development; motivate and encourage through communication and feedback
To succeed in this role, you should have the following skills or experience:
- 5+ years of experience working in a call centre environment (preferred)
- 2+ years of experience in a Quality Assurance/Compliance/Training and Development role (preferred)
- Must be a highly organized multitasker, with the ability to manage multiple projects simultaneously
- Superb written and verbal communications skills, proactive, problem-solving, results-oriented attitude
- Accountable, reliable, self-starter, motivated
- Able to maintain the highest level of confidentiality
- Complies with all organizational policies
- Strong attention detail.
- Able to work in a dynamic environment
- Strong interpersonal skills
- Able to work well independently and collaborate with others to improve overall standards of work and service.
- Proficiency with MS Office applications, Excel, Word and Power Point.
Please note: Only shortlisted candidates will be contacted. All successful candidates will be required to undergo a Criminal Background Check (CPIC) and Credit Check
As an equal opportunity employer, ACRM is committed to a diverse workforce. Action Collections & Receivables Management is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Type: Full-time
Pay: $40,000.00-$48,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
Work Location: In person
Expected start date: 2021-12-01
▶️ Compliance Coordinator
🖊️ ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT
📍 Toronto