Senior Advisor, Learning & Development

Senior Advisor, Learning & Development

About Us

The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person’s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.

Department:

Learning & Development

Job Category:

Salary

Reports To:

Senior Manager, Learning & Development







Position Type:

Full Time

Direct Reports:

N/A

Schedule:

Monday-Friday

Indirect Reports:

N/A

Location:

Main Building

Position Summary

Reporting to the Senior Manager, Training and Development, the Senior Training Advisor is responsible for service delivery of a variety of training programs in addition to promoting and supporting professionalism throughout the Agency. The Senior Training Advisor is important to the Agency in promoting staff growth and competency and further identifying areas of growth to build an industry leading staff.

Time Commitment

40 hours per week. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

Job Duties and Responsibilities

- Provide expert advice in the areas of training and facilitation
- Support the design and delivery of a variety of training courses and programs
- Collaborate with other departments leaders to assess and determine training needs
- Develop and implement procedures as required






- Facilitate trainings for new hires and existing employees to meet the training objectives
- Assist department staff in executing training procedures and outling expectations
- Assist with training and implementation of health and safety regulations
- Provide solutions to issues (employee conflict, scheduling etc.)
- Facilitate and/or create training courses and programs
- Carry out day to day operations
- Communicate and work with other departments to ensure staff have met training requirements.

Required Competencies and Qualifications

- 4 years of experience in training
- Must have experience working with vulnerable populations
- Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.






- Ability to develop relationships with a wide variety of services stakeholders.
- Experience working in distress and/or high-stress situations, which may include emergency response.
- Strong customer service orientation would be ideal
- Preferred to have valid instructor certificates in Standard and Emergency First Aid Level C and Non-violent Crisis Intervention
- Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations.
- The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear.
- Resourcefulness and knowledge of community resources and social support systems
- High morals, ethics, and integrity






- Knowledge of community resources available throughout Calgary.
- Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
- Strong strategically focused analytical skills, good common sense; and capacity to provide leadership
- Well-developed interpersonal, conflict resolution and negotiating skills
- Strong problem-solving skills and the ability to improve projects, programs, and processes
- Excellent communications skills, both verbal and written
- Proficient in Office365 and Microsoft Office Suite 2016
- Demonstrate essential desktop troubleshooting skills
- Eager to learn new systems and adopt improved best practices
- Must demonstrate initiative and work autonomously






- Must be acceptable of industry risks, including encountering bodily fluids
- A genuine commitment to the mission, vision, values, and work of the agency.

Working Conditions

While your position does not normally consist of front-line work, it is important for us to tell you that front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened and/or actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict.

Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.

Why the DI?







The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.

Our Culture

Our values form the cornerstone of our culture:

RESPECT: Our actions honour the rights, differences, and dignity of others

COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities

KINDNESS: We accept each person’s uniqueness with compassion and empathy

WELLNESS: We promote, provide and support holistic wellbeing

ACCOUNTABILITY:





We operate with transparency and integrity in both our relationships and our commitments.

What we Offer

Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.

Some of the employer-paid group benefits include:

- Vacation days
- Sick days
- Wellness days
- Extended Health & Dental coverage
- Employer Matching RRSP Program
- Homewood EFAP
- Life Insurance and Accidental Death & Dismemberment (AD&D;)

Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.

Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI,





Human Resources will discuss your eligibility for benefits with you.

Vulnerable Sector Check

A satisfactory vulnerable sector clearance is require prior to resumption at the DI.

Alberta Living Wage Employer

The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit https://livingwagealberta.ca/living-wage/ to learn more about the living wage.

The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to [email protected].

Other details

- Pay Type Salary

▶️ Senior Advisor, Learning & Development
🖊️ the DI
📍 Calgary