17 Oct
the DI
Calgary
About Us
The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person’s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.
Department:
Health & Recovery Services
Job Category:
Hourly
Reports To:
Team Leads,
Recovery Oriented System of Care & Urban Response
Position Type:
Casual/Relief
Direct Reports:
N/A
Schedule:
As Needed
Indirect Reports:
N/A
Location:
Main Building
Position Summary
Reporting to both the Team Lead, Recovery Oriented System of Care & the Team Lead, Urban Response, the Medical Office Assistant (MOA) is a vital part of the integrated Health & Recovery Services team at the Calgary Drop-In Centre. The MOA will operate within the Urban Response and Recovery Oriented System of Care environments, and depending on assigned tasks and roles, is responsible for coordinating client services, managing the physical clinic environment, managing health information via the electronic medical record (EMR) and The DI’s Guestbook system, and facilitating communications between clients, clinicians, nurses, pharmacy, and external care providers.
Time Commitment
You will be responsible for covering the MOA duties when they away for planned or unplanned absences.
Shifts will be picked up on an as-needed basis to help with operational needs.
Job Duties and Responsibilities
- Collectively, with LPNs, RNs, pharmacists, physicians and the administration team, the MOA will be part of a team to support the provision of Health & Recovery Services at the Calgary Drop-In Centre
- Maintain a high-level of competency in EMR use – includes scheduling, information entry and assessment, data management, document management, and all other functions required for care provision at the DI
- Maintain a high-level competency in Guestbook Database use – the DI’s internal client data base. This would include data entry, data management, and all other functions required for care provision and reporting at the DI
- Be responsible for data entry,
management of information within EMR, including patient profiles, patient panels, and all functionality of EMR platform
- Possess ability to conduct, for the benefit of triage and as part of care pathway, a medical history and client interview, as well ass assess and document key vital statistics
- Booking and attending all yearly servicing for/certification of Autoclave, Sonic Cleaner, blood pressure machines and medical fridge
- Receiving, unpacking, inventorying, and collaborating with finance department surrounding all deliveries made to the Health & Recovery Services team
- Maintains and restocks all healthcare supplies, as requested by staff
- Cleans and sterilizes beds and instruments following universal precautions and best practice guidelines
- Support care practitioners in day-to-day clinical care of clients
- As requested by a physician or other clinical staff, obtains reports, consultations, diagnostic imaging results, health records, etc. from various care providers and institutions
- Answers the telephone, screens and relays messages to patient and staff, greets and directs patients
- Provides data entry, photocopying, faxing, and filing services
- Strong commitment to working with individuals living with severe and persistent mental illness and addictions
- Strong skills in health promotion and illness prevention
- Coordinates patient care through the clinic
- Shares information gathered from patients with appropriate team members to assist in more comprehensive care of the patient
- Schedules patients for tests and follow up appointments
- Participates in team and staff meetings, as well as professional development opportunities.
Required Competencies and Qualifications
- Medical Office Assistant, Hospital Unit Clerk, or Nurses Aide Certificate preferred. Proof of completion required (if applicable).
- Minimum two years’ experience in a medical office environment if no formal education in the field.
- Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.
- Knowledge of medical terminology.
- Excellent computer skills.
- Knowledge of community-based support services is considered an asset.
- Knowledge of harm reduction philosophy and recovery and/or social capital an asset.
- Ability to manage multiple conflicting priorities.
- Ability to pay attention to detail.
- Strong written and verbal communication skills.
- Ability to work with a marginalized population that struggles with homelessness and comfortable working with individuals actively using substances and potentially under the influence of substances.
- Ability to work independently and effectively with members of a multi- disciplinary team.
- Awareness of HIPA and FOIP
- A genuine commitment to the mission, vision, values, and work of the agency.
Working Conditions
Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse,
and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.
Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.
Why the DI?
The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services.
We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.
Our Culture
Our values form the cornerstone of our culture:
RESPECT: Our actions honour the rights, differences, and dignity of others
COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities
KINDNESS: We accept each person’s uniqueness with compassion and empathy
WELLNESS: We promote, provide and support holistic wellbeing
ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.
What we Offer
Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.
Some of the employer-paid group benefits include:
- Vacation days
- Sick days
- Wellness days
- Extended Health & Dental coverage
- Employer Matching RRSP Program
- Homewood EFAP
- Life Insurance and Accidental Death & Dismemberment (AD&D;)
Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.
Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.
Vulnerable Sector Check
A satisfactory vulnerable sector clearance is require prior to resumption at the DI.
Alberta Living Wage Employer
The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit https://livingwagealberta.ca/living-wage/ to learn more about the living wage.
The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.
If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to [email protected].
Other details
- Pay Type Hourly
▶️ Medical Office Assistant - Relief
🖊️ the DI
📍 Calgary