16 Oct
S.i. Systèmes
Ottawa
Our valued public sector client is looking for a Senior Technical Architect to design and validate a solution for an on prem contact center system to cloud migration project for a large federal department.
Tasks include:
- Design and validate the solution between CCaaS cloud platform and Contact Center and Remote Agents. Ensure the traffic optimization and service quality.
- Build the lab environment for the Proof of concept.
- Participated in the migration plan, methodology, process development for CCaaS transformation.
- Provide the discover and update the inventory on the production system and prepare the documentations.
- Create the security design document (SDD), High level design document (HDD),
present the solution to Architecture Review board and obtain the approval.
- Collaborate across various functional teams on assigned tasks and meet the tight timeline.
Must Haves:
- Experience facilitating the migration of an on-prem contract center to a cloud based solution
- Extended experience on the Cloud connectivity models for CCaaS solutions and knowledge of Cloud environment (Azure, AWS, etc.)
- Experience on On-Prem Contact Center to CCaaS migration project in large enterprise contact center environment (1000+ agents, 100+ call flows) in different regions
- valid Enhanced reliability clearance
Apply
▶️ Sr Technical Architect to design and validate a solution for an on prem contact center system to cloud migration project for a large federal department
🖊️ S.i. Systèmes
📍 Ottawa