Guest service representative - hotel

Guest service representative - hotel

16 Oct
|
Super 8 Hotel Amherst
|
Amherst

16 Oct

Super 8 Hotel Amherst

Amherst

Job details

Here’s how the job details align with your profile.

Pay

- $15.50 an hour

Job type

- Permanent

- Part-time

Location

Amherst, NS

Benefits

Pulled from the full job description

- Dental care
- Extended health care
- Vision care

Full job description

- Work Term: Permanent
- Work Language: English
- Hours: 8 to 24 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Will train

Tasks

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency






- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Work with minimal supervision

Computer and technology knowledge

- Multi-line switchboard
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet

Security and safety

- Bondable
- Credit check
- Criminal record check

Transportation/travel information

- Own transportation

Work conditions and physical capabilities

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure

Personal suitability







- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player

Health benefits

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits

Financial benefits

- Gratuities
- Group insurance benefits

Other benefits

- Other benefits

▶️ Guest service representative - hotel
🖊️ Super 8 Hotel Amherst
📍 Amherst

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