15 Oct
ATLAS TOOLS AND MACHINERY
Woodbridge
Job details
Here’s how the job details align with your profile.
Pay
- $19–$22 an hour
Job type
- Full-time
- Permanent
Location
111 Creditview Rd, Woodbridge, ON
Benefits
Pulled from the full job description
- Dental care
- On-site parking
- Store discount
- Vision care
Full job description
At Atlas Tools & Machinery, we prioritize delivering a superior customer experience to ensure each of our clients enjoys a premium service. We are focused on cultivating positive customer relationships by attentively listening to their needs and ensuring we are identifying the right "tool" to support them.
We are currently seeking Retail Sales Associates (Customer Experience Associates) with a positive mindset,
passion for delivering great service, and a respectful and collaborative nature to deliver this experience to each and every customer that walks through our doors.
Have a passion for tools or skilled trades? This could be the perfect role for you!
Unfamiliar with tools? That's OK! We provide comprehensive on-the-job training.
Customer Experience Associate
Working closely with the Sales & Retail Operations team, reporting to a Customer Experience Manager (CXM). As a Sales Associate, you will play a crucial role in providing exceptional customer service and driving sales in our Retail Showroom. You will be responsible for assisting customers with their purchases, maintaining an organized and welcoming store environment, and achieving sales targets. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers find the products they need.
Duties/Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Provide product information and recommendations to customers.
- Handle customer inquiries over the phone as well as email and resolve any issues or complaints.
- Maintain a clean and organized sales floor.
- Maintain company merchandising standards, including current pricing, signage, planograms.
- Process out-of-stock procedures to maintain replenishment.
- Meet or exceed sales targets and contribute to team goals.
- Stay updated on product knowledge and promotions.
- Stay up to date with sales trends for better service and achievement of sales.
- Assist with inventory management, including receiving and stocking merchandise.
- Collaborate with team members to achieve overall store objectives.
- Drives sales through engagement of customers, suggestive selling,
and sharing product knowledge.
- Responds to customers’ questions.
- Filter customers through appropriate sales channels. Feed the B2B sales pipeline internally through lead referrals.
- Alerts management of potential security issues.
Skills/Abilities:
- 3-5 year’s previous retail sales experience with power tools or equivalent preferred.
- Excellent communication and interpersonal skills, including the ability to quickly build rapport with both customers and co-workers.
- Ability to work both independently and in a team setting.
- Ability to work in a fast-paced environment by demonstrating flexibility and adapting to last minute changes.
- Strong attention to detail and accuracy.
- Analytical ability to extract insights from data and reports to inform decisions.
- Ability to work self directed and set priorities in line with overall company objectives.
- Ideal Team Player. Focused on Team Goals and team contributing individual performance.
- Proficiency in using mobile technology and applications.
At Atlas, we are committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Atlas is an equal opportunity employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital requirements, disability, or any other protected status. We conduct our business with the highest ethical standards. In accordance with the Ontario Human Rights Code,
Accessibility for Ontarians with Disabilities Act and our AODA policy, a request for accommodation will be accepted as part of the hiring process. If you are an individual who has a disability that requires accommodation to apply, please send an email with your accommodation needs to [email protected] or directly to the lead recruiter in this process.
We thank all interested candidates in advance, however only individuals selected for interviews will be contacted.
Job Types: Full-time, Permanent
Pay: $19.00-$22.00 per hour
Expected hours: 32 – 44 per week
Benefits:
- Dental care
- On-site parking
- Store discount
- Vision care
Flexible language requirement:
- French not required
Education:
- DCS / DEC (preferred)
Experience:
- sales:
2 years (required)
- Customer service: 2 years (required)
Licence/Certification:
- Serving It Right (preferred)
Work Location: In person
Application deadline: 2024-07-15
Expected start date: 2024-11-01
▶️ Retail Sales Associate
🖊️ ATLAS TOOLS AND MACHINERY
📍 Woodbridge