14 Oct
goeasy
Quebec City
If you are looking to join one of Canada's fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work , recognized as Canada's Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada's Top 50 Fintech's and North America's Most Engaged Workplaces - we want the best and brightest to join our team!
We are looking for Bilingual Customer Support Representatives who want to join a team of professionals to deliver exceptional service for our customers across Canada. This is a business-to-consumer role to help assist Lend Care customers with any questions and support regarding their personal loans.
The successful individual would have a customer service background and enjoy working in a professional team environment.
Responsibilities:
Provide exemplary customer service and ensure that our customers are always receiving a superior customer experience during every interaction
Perform outbound or take inbound calls from customers to offer them pre-approved personal loans that match with their eneds
Responding to customer questions and requests (through telephone, chat, and email)
Identify the customers' needs and efficiently resolve inquiries
Take accountability to solve issues from beginning to end
Demonstrate comprehensive knowledge of our services
Requirements:
Fluent in English and French
1-year experience working inbound customer service or sales roles is preferred
Financial services background is an asset
Excellent verbal and written communication skills
Proven interpersonal and organizational skills
Strong attention to detail
Excellent problem-solving skills
Proficient with Microsoft Office (Outlook, Excel, Word, Power Point)
Full time availability to work in our Pickering, ON head office
Full time availability to work on site at our downtown Montreal office
Additional Requirements for Internal Candidates:
Must have been in your current role for at least 6 months
Have the endorsement/support of your current manager
In good standing - no HR issues/warnings, not on a PIP
Schedule: Morning shift 9:00 AM - 5:00 PM/11:00 AM - 7:00 PM Monday-Friday and occasional Saturdays.
About Us:
We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and Lend Care.
We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.
Lend Care Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, Lend Care has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors,
while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, Lend Care bridges the gap between credit score and customers living their best life.
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer,
we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
▶️ Bilingual Customer Support Representative - LendCare
🖊️ goeasy
📍 Quebec City