15 Oct
STERIS
Le Plateau-Mont-Royal
At STERIS, our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other STERIS products as needed. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks. You will be responsible for the following:
- Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems.
- Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
- Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
- Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
- Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
- Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
- Communicate promptly and efficiently with Customers providing informative status updates.
- Be a positive ambassador for STERIS at Customer sites.
▶️ Field Service Representative
🖊️ STERIS
📍 Le Plateau-Mont-Royal