14 Oct
TD Bank
Franklin
Retail Banker I (30 Hours Weekly) Franklin Avenue
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.
Line of Business: Personal & Commercial Banking
Work Location: United States of America
Hours: 30
Pay Details: $23.75 - $31.50 USD
Job Description:
The Retail Banker I is a Customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope:
- Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience.
- Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk.
- Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs.
- Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities.
- Evaluates issues, errors and problems based on practices and existing precedents or procedures.
- Explains detailed and/or complicated information within the team.
- Builds working relationships with customers and related teams.
- Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
- Engages in conversations with customers about loan products, facilitates the application intake.
- Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience:
- HS Diploma or GED
- 1+ years related experience required
- Teller experience (Preferred)
- Cross trained to take customer transactions
- Superior Customer Service skills
- Strong organization skills to handle multiple tasks in a fast-paced environment
- Excellent communication skills with ability to be concise, clear and consistent
- Demonstrated ability to schedule and prioritize work
- Demonstrated ability to work independently and within deadlines
- Sound judgment in decision making and effective problem solving
- Proficient in Microsoft Office
- Notary License (Preferred)
Customer Accountabilities:
- Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers.
- Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect.
- Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money.
- Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human.
- Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs.
- Utilizes the Customer relationship management tools to understand and gather Customer information.
- Engages in lobby leadership by orchestrating Customer flow, warmly welcome, discover initial needs and guides Customer appropriately.
- Understands Customer preferences with banking and educates Customers on self-service options that meet their needs.
- May act as a point of escalation for Customer questions or concerns.
- May perform a variety of (teller) transactions while monitoring fraud mitigation and adhering to established operational policies and procedures.
- Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers.
- Delivers end to end advice to Customers by providing information and tools for financial management.
Shareholder Accountabilities:
- Promotes full suite of products, sales, services and banking capabilities.
- Understands and applies operating policies and procedures.
- Supports the timely and accurate completion of business processes and procedures.
- Ensures documentation is accurate and properly reflects client/business intentions.
- Ensures necessary due diligence to support the accuracy of all customer transactions/activities.
- Contributes to business objectives for Operational Excellence.
Employee/Team Accountabilities:
- Participates fully as a member of the team, supports a positive work environment.
- Supports the team by continuously enhancing knowledge/expertise in own area.
- Participates in personal performance management and development activities.
- Contributes to a fair, positive and equitable environment.
- Collaborates with team members in contributing to the success of the team and organization.
OCC Language:
- This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act.
- Must be eligible for employment with a covered financial institution.
- Satisfactory results on a criminal background check and a credit report check are required.
Physical Requirements:
- Domestic Travel – Occasional
- Performing sedentary work – Continuous
- Responding quickly to sounds – Occasional
- Sitting – Frequent
- Standing – Frequent
- Walking – Occasional
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues.
Additional Information:
We’re delighted that you’re considering building a career with TD.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
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▶️ Retail Banker I (30 Hours Weekly) Franklin Avenue
🖊️ TD Bank
📍 Franklin